BoozecarriageReviews of boozecarriage.com

Selection, site, service... everything very average. Lucky there is no competition.

I had a big order for a party at work and the order came well after the time window. I had to call and be called back a few times in order for them to figure out where the delivery guys were. It was Midtown so traffic was bad I'm sure but I made the order days in advance expecting them to be somewhere in the time window promised.

Ordered a case of wine to be delivered as a gift to a Doctor who performed a life saving surgery on my wife. The wine was delivered as was promised and the Doctor was extremely happy since it was a totally out of the blue type of gift that was never expected. Keep up the good work.

Every time I order, they are here in under 30 minutes. The price isn't any different than what I would normally pay, besides tipping the delivery person. For the convenience, I give them a 10!

Each time I've tried to use your product, I've had a terrible experience because i never got what I ordered. Now I've moved out of NYC and want to stop receiving these emails from you, but you don't have an unsubscribe link in your email. That's not just a bad user experience, that's illegal and has a hefty fine associated with it. Oh, and who sends a customer a poll that posts the comments publicly with the customer's name? Again, you are terrible at UX. You don't put a vague reference to my comments being posted publicly ("All reviews, good, bad or otherwise will be viewable immediately") AFTER that call to action in your email. Complete amateur stuff. I would highly recommend hiring a UX consultant if you want to improve your product.

I have enjoyed using Boozcarriage. I have only had one issue (a product that was out of stock), and a boozecarriage representative called me and helped me sort through it. The one criticism that I so have is that the website is oftentimes slow, and it can sometimes be confusing to find things.

The service and selection are both remarkable. Delivery is prompt as well. My only complaint is that the website is rudimentary and not always easy to use. Hate that I have to re-enter my CC # every time. Other than that very good.

Out of the 4 times I have ordered from boozecarriage, twice the items I purchased were not in stock despite being listed as available for purchase on the website. I've gotten the call that my order can't be filled 10-20 minutes after I placed my order. They need to find a way to actually be aware of the inventory at the liquor stores they contract with. Would give it more stars if it wasn't for this problem. Delivery is pretty fast if you get stuff that's actually in stock.