BoozecarriageReviews of boozecarriage.com

I was very disappointed with my first experience with Boozecarriage. The website looks clean and easy, but froze repeatedly. The GUI stopped loading to the point that my credit card transaction was processed twice. When I finally got it sorted over the phone (man helping me was friendly and down to earth), I received a phone call 40 minutes later stating that the advertised wines I selected were no longer in stock. By that time, it was too late in the early evening to even enjoy the wine, so I cancelled the order. Although I repeatedly asked the woman helping me (she was dismissive and ditzy sounding) whether she cancelled the transaction as well, I was still charged TWICE by my bank. I still have not received the refund.

I really want to like this company because I think the idea is a great one. But every time I have ordered, (1) something has gone wrong and (2) their customer service has been totally unresponsive. For example, I have had orders arrive more than 4 hours late, not show up at all, missing items, incorrect items, etc. And I got no response after emailing and calling customer service several times.

Each time I've tried to use your product, I've had a terrible experience because i never got what I ordered. Now I've moved out of NYC and want to stop receiving these emails from you, but you don't have an unsubscribe link in your email. That's not just a bad user experience, that's illegal and has a hefty fine associated with it. Oh, and who sends a customer a poll that posts the comments publicly with the customer's name? Again, you are terrible at UX. You don't put a vague reference to my comments being posted publicly ("All reviews, good, bad or otherwise will be viewable immediately") AFTER that call to action in your email. Complete amateur stuff. I would highly recommend hiring a UX consultant if you want to improve your product.

Out of the 4 times I have ordered from boozecarriage, twice the items I purchased were not in stock despite being listed as available for purchase on the website. I've gotten the call that my order can't be filled 10-20 minutes after I placed my order. They need to find a way to actually be aware of the inventory at the liquor stores they contract with. Would give it more stars if it wasn't for this problem. Delivery is pretty fast if you get stuff that's actually in stock.

I was a great proponent of this service until last May when I placed my usual order of 2 bottles of Campari and after 4.5 hours and many phone calls to (Name)(I think was his name) they arrived. I subsequently received an email saying that BC would gift me with a free bottle. When I finally tried to place and order and then spoke to (Name) (I think) no one had a record of this. My previous address until last May 22 was [Private data]. My new address is: [Name]. Would love to know what happened. Pat Giller

I love this idea. I think its incredible service that NYC needs, and I continue to use it, despite its major flaws. I have NOT ONCE ordered wine that was in stock. Every, single, time that I order wine, I get a call saying its out of stock, and they are replacing it. Every single time, its replaced with a bottle at a slightly lower price point, with no refund. I also have had some horrendously late orders. Once I waited close to four hours. It wouldnt have been a big deal, but I was in the middle of hosting a dinner party and would have just run out to buy a bottle instead. I placed several calls requesting updates, and all of them said 30 minutes. It still took over four hours. I was told Id receive a call from the manager the following Monday and never did. Then it happened again. I waited for over two hours. No one ever responded to my requests for a credit.

the alternates were fine, but suggest they keep more stock or update website. at the very least substitute for higher priced items.

I really want to love this service, however, it just takes too long. The stated ETA on the website is simply not accurate. I use them if I know I have 3-4 hours before I need the booze.