Tim R.
It was a bad experience
It was a bad experience . The driver was calling me at the last minute asking for my flight details , she should should have known because I gave the company all my details already . Then she called again and ask what airline , I had already texted her every thing, then again she called about which number was I at. I told mee I needed help with my luggage, after I already told the company I needed to be met at the luggage . I told her this twice . She never parked her car and came out. I have a injured rotator cup and sciatica so I need help, she ignored me. Finally I got my luggage out to the street and she had the nerve to ask me to put the luggage in myself because it was too heavy . I was upset at this point. When we arrived. She sat in the car for a few minutes as if she expected me to get my own luggage out. It was a very unprofessional horrible experience. I thought I was reserving this car with BLS but apparently not , terrible experience
Response from BookinglaneDec 18, 2023
We sincerely apologize for the challenges you encountered during your service with us. Your feedback is vital in helping us improve. We understand that there was an issue with the assistance with your luggage. The weight may have been too substantial for our driver to handle safely. We typically provide more comprehensive luggage assistance when “meet and greet” option was reserved by our clients. Since this option was not chosen in this case, could have led to confusion, which is regrettable. We are committed to resolving these issues and enhancing our service. Please feel free to reach out to us at [email protected] for further discussion. Thank you for your understanding, and we look forward to the opportunity to provide you with a better experience in the future.