BookinglaneReviews of bookinglane.com

4.6363 reviews
Taxis & Public Transport
447 Sutter St, San Francisco, California

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Bookinglane

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About Bookinglane

Bookinglane provides professional chauffeur and ground transportation services for airport transfers, corporate travel, major events, and private occasions. Designed for both individual travelers and large groups, the platform focuses on reliability, clear communication, and well-coordinated service from start to finish.Whether it’s executive travel, conference transportation, sporting events, concerts, or private gatherings, every trip is managed with attention to timing, discretion, and comfort. Experienced chauffeurs ensure a smooth and polished experience throughout the journey.Bookinglane offers a streamlined, click-and-go transportation solution that supports groups of any size — from executive sedans and SUVs to Sprinter Vans and charter buses. The focus remains on dependable service, professional standards, and a travel experience you can trust.

Bookinglane (bookinglane.com) has 363 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: bookinglane.com
Website: bookinglane.com
Category: Taxis & Public Transport
Location: San Francisco, California
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 98% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Bookinglane

Bookinglane (bookinglane.com) has 363 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.

Also known as: bookinglane.com
Website: bookinglane.com
Category: Taxis & Public Transport
Location: San Francisco, California
Listed on Five Star Index: 2026

Kirsten M.

Apr 24, 2024

Worst black car service! No CS!

Booked a car on behalf of my boss for a very simple pick up and drop off with one stop--normally a breeze, would have taken no more than 30-45 minutes. I've booked this multiple times via other services but decided to try Bookinglane. Was given the incorrect information for the driver, my phone calls to the company to get updated/correct information were not answered (sent to VM over 5 times) and was not able to get ahold of anyone in a timely fashion to confirm car/driver details. My boss, a CEO, goes through me for all of his car details and I was given nothing except the (incorrect) phone number of the driver. The app was also next to useless, it doesn't track where the driver is, what car they are driving, license plate number, etc. Most car services--Uber, Blacklane, private limo companies, etc, give the booker AND the rider all potential necessary information! I've had previous issues with those other options but considering this was 4x more expensive than comparable options from Uber Black and $50 more than similar from Blacklane, I don't understand why there is not immediately available customer service nor a clearer picture of what you're booking! I'll add, there were multiple errors while trying to book this basic one-way ride on the website, including not being able to take the CVV of my AMEX as it has 4 digits instead of 3. Should have taken the hint that my business wasn't wanted!

Response from BookinglaneApr 25, 2024

Thank you for your feedback, and we sincerely apologize for the inconveniences you experienced during your recent booking with us. It's clear we fell short of delivering the high-quality service you expected and deserved. Regarding the issue with the CVV, our system typically accepts both 3 and 4-digit codes, and we are unsure what went wrong in this instance. We are currently investigating this anomaly and will ensure our booking system is more accommodating to all credit card formats to prevent such issues in the future. We also apologize for the mix-up with the driver's contact information and the lack of timely responses when you sought assistance. This is not the standard of service we aim to provide. We have addressed the error in updating the driver's details in our system and are putting measures in place to ensure that all information is accurately communicated going forward. For customer service, we agree that all information should be updated in the app automatically. We are working on integrating this feature to ensure real-time updates and accuracy, enhancing our app to provide a seamless and transparent experience for both bookers and riders. Concerning customer service, we understand how critical it is to be available when our clients need us. We are looking into why your calls were not attended to promptly and are committed to improving our responsiveness to ensure that every client receives the attention and support they need without delay. We value your business and are taking these issues seriously as part of our efforts to improve our service. Thank you for bringing these matters to our attention. If there's anything more we can do to assist you or to regain your trust, please do not hesitate to reach out.