BookinglaneReviews of bookinglane.com

Response from BookinglaneSep 6, 2024

Thank you very much for your feedback. We are looking forward to providing you with our service again!

Response from BookinglaneSep 6, 2024

Thank you very much for your feedback. We are looking forward to providing you with our service again!

Response from BookinglaneSep 6, 2024

Thank you very much for your feedback. We are looking forward to providing you with our service again!

Response from BookinglaneAug 20, 2024

Thank you for your wonderful review! We're thrilled to hear that you found the booking process easy and our team helpful and knowledgeable. It's always our goal to provide a seamless and enjoyable experience for our travelers. We look forward to serving you again on your future travels!

Response from BookinglaneAug 20, 2024

Dear Katie, Thank you for sharing your feedback. We apologize for any inconvenience this situation may have caused. The quoted hourly rate for the chauffeur service was $58. However, according to the time logs and text exchanges, the waiting time extended beyond the initial hour while you were at the salon. Consequently, the final charge was adjusted to $78, reflecting the pro-rated rate for the additional waiting time. We understand this may not have been clear initially, and we regret any dissatisfaction. Please know that waiting time is billed as per our service policy, and we aim to be transparent in all charges. If you have any further questions or concerns, please feel free to reach out. Best regards, Bookinglane team

Response from BookinglaneAug 12, 2024

Thank you very much for your feedback. We are looking forward to providing you with our service again!

Response from BookinglaneAug 6, 2024

Thank you very much for your feedback. We are looking forward to providing you with our service again!

Response from BookinglaneAug 6, 2024

Thank you very much for your feedback and for choosing our service. We apologize for the inconvenience you experienced with your initial submission. The reason your first reservation didn't go through was that it was submitted around 3:00 am, only 40 minutes prior to the pick-up time for an interstate ride. We're glad to hear that your second attempt went smoothly and that the driver was punctual and professional. We are constantly striving to improve our services and appreciate your patience. If you have any further comments or need assistance in the future, please do not hesitate to reach out.