Booker SoftwareReviews of booker.com

Edit: I am waiting for them to help me speed this process up.They have been responsive to my email alerting them I am frustrated. I've been a Booker customer for approximately 10 years and am now opening a second location. I was pushed to sign up for the additional software subscription 6–7 weeks before my opening date, with the contract beginning four weeks before opening. I had to repeatedly ask for the contract to start a month before our opening date, assuming that time was only needed for copying my account to the new location and my personal familiarity with the account. I was offered one month free, but that entire month has essentially been consumed by a ticking clock, with no meaningful onboarding initiated by Booker. It was only initiated after my reaching out to ask what is happening. Yesterday, just four days before opening, I finally accessed my new account (and was given the login credentials) and discovered that my services, employees, memberships, and payment processing had not been set up. I'm only now being prompted to complete essential steps, including obtaining login information and setting up mandatory payment processing. To make matters worse, if I want to speak with someone about how to configure the software, I have to schedule an appointment for a date after my business is supposed to open. What exactly was the purpose of signing me up so early if no one was going to help get the account operational? After 10 years as a customer, I expected a much more organized and proactive onboarding experience. Instead, I've spent my entire complimentary month waiting, and now I'm scrambling to get essential business systems working days before opening, while I have other essential tasks to take care of. I'm beyond frustrated and deeply disappointed in how Booker treats an established customer expanding their business. For context, they have profited at least $27,000 from me just in credit card processing in the last year. You would think there would be a little more hustle.

Gustavo was super helpful and extremely efficient!

Easy to onboard and the teams are specialists in their fields !

My experience with Mindbody has been wonderful, thanks to the incredible support of their team throughout my journey. It all started with Grant Valencia, my Mindbody Sales Representative, who guided me through the initial stages of the process. I was then supported by Joao during onboarding, followed by Giovana Colombo, who has been absolutely amazing throughout my Mindbody journey. As a small business owner, I was initially unsure whether signing up for the platform was the right decision for my business. However, the team took the time to explain how Mindbody works, what the platform offers, and how it can help generate more visibility and attract new clients to my business. Their guidance, patience, and willingness to answer my questions made me feel much more confident about moving forward. Starting and growing a small business takes a lot of effort, and having a supportive team that genuinely helps you understand the process means so much. A heartfelt thank you to Grant, Joao, and Giovana for making this experience so positive and for supporting small business owners like me. I truly appreciate all your help and look forward to seeing Belle Âme Nail Boutique grow with Mindbody!

I signed up with mindbody in September they use the booker app. I thought going from Square to booker would be a upgrade unfortunately its not. now mid October and i still can't use booker because its the customer service and training is never available to help. I couldn't even ring my client up. The card reader didn't work. Do your research! I feel i spent so much time setting everything up and still haven't been able to fully transfer. Not good for Solo Estheticians.

Gustavo provided outstanding service. He was extremely knowledgeable and took the time to walk me through everything clearly.

Excellence

She was knowledgeable and walked us through opportunities