nozpa
Terribly experience with one of the garages.
Terrible place at the Radisson of Philadelphia Airport. The shuttle driver during dropoff was EXTREMELY RUDE and disrespectful. When we came back there was simply NO PICKUP at all. We waited and waited for an hour and finally had to take a taxi OUT OF POCKET to get to the lot to get our car back. VERY POORLY RUN place. STAY AWAY!! -------------- Ammended on 04/17/2022 after contacting book2park on FB. So it seems, book2park is an agency that deals with several parking garages. The Radisson Hotel at the PHL airport (2033 Penrose Avenue, Philadelphia, Pennsylvania 19145), that's the real culprit. That said very disappointed with both dropoff and pickup.
Response from Book2parkApr 17, 2022
Dear Mr. Noz da, Thank you for taking the time to write a review of the services you received at the Radisson Philadelphia parking lot . We apologize that your experience wasn't a good one. Book2park.com is a third party booking agent that does not own or operate the parking lots . We do value your feedback and we will pass this information to the parking lot upper management that you used in order to ensure their service improves and to avoid this from happening again .Book2park.com does believe in 100% satisfaction that is why we have issued a full refund of your reservation. We would also like to honor you a special discount code to use towards your next reservation . We look forward to having a second opportunity to make things right! Regards, The Book2park Support team