Stanton
Hilton Garden in RDU…
I parked at the Hilton Gaden in RDU airport on the 31 of jan. Nice people, good service.
Response from Book2parkFeb 2, 2022
Dear Mr. Stanton, Thank you for contacting us in regards to your experience! We apologize that we didn't reply to the email you sent today at 6 am prior to our business hours ( 8:00am -11 pm eastern time). As mentioned to you during our call, we have a 24 hours response time due to the volume of emails we receive. The best way to get a hold of us would be through online chat or phone as you were able to see during your call at 2:08pm when you were able to speak to our CSR. We want to first of all apologize for the inconvenience you experienced this should not have happened. As promised, we reached out to the hotel in regards to this and left a message to the hotel General Manager Mr. Bake Baker. We have contacted them to clarify the misunderstanding and we have also confirmed with our bank that payment has been received by the hotel. The front desk clerks currently at the desk had no recollection of denying the partnership. Please note, we understand that this could be a misunderstanding from a newer team member and this is why we wanted to address this with the hotel's general manager and with you immediately. We look forward to having a second opportunity to make things right! Best Regards, The Book2park Customer Experience team