I appreciate that email support with boody staff feels like communicating with a friend or colleague. It's a refreshing change from all the automation in towards world. I also value the culture of self care and ethical living that boody promotes. And of course, their clothing is amazing comfort and quality!
Response from Boody USApr 30, 2025
Marika, thank you very much for your kind feedback! We're so pleased that you had such a lovely experience with our Community Happiness Team! We thank you for your ongoing support.
Great product, but the tags on arrival are out of control!! Plus, you can't get the sewn-in tags cutout entirely or you'll damage the stitching. All info is printed on the garment, so why all the tags? Otherwise, I love them and have been using them for years - just ordered a bunch again.
Response from Boody USApr 30, 2025
Hey there, J, thank you very much for taking the time to leave us your thoughtful review!
We hear you on the sewn-in universal label! We have had to include the label as we are now selling Boody in various countries, and we need a universal label to comply with various legislation regarding the language and washing instructions that need to be present on each garment.
To remove them, we recommend slightly stretching the elastic at the top of the label to pull the loose thread (which isn’t stitched in!), and the whole label should come off with no issue :)
Thank you again for your thoughtful feedback, J. We're so grateful for your continued support.
ZR
Zoe R.
Excellent service and product
Fast, friendly and excellent customer service. The quality of the products is amazing. My favourite pjs!!
Response from Boody USApr 30, 2025
Thank you so much for your kind words, Zoe! We're so pleased that you love our products and had such a positive experience with our Community Happiness Team!
CT
Connie T.
Great product and service
I replied to a email from Boody that was checking in how I liked my purchases. There were 2 items I needed to returned and replied to the email requesting my order number. I immediately heard back with my order number and a link for the returns. Customer service was outstanding!!
Response from Boody USApr 30, 2025
Thank you so much, Connie! We're so glad that you had such a positive experience with us here at Boody, thank you for the love and continued support!
EW
Eric W.
We love the quality of BOODY clothing…
We love the quality of BOODY clothing and appreciate the integrity and care that the BOODY team demonstrates.
Response from Boody USMay 1, 2025
Thank you for such a kind review, Eric. We're so pleased to read that your experience with us here at Boody has been so positive!
AJ
Amii J.
Quality, comfortable and practical. Amazing customer service.
Boody is pricy but quality. In a day and age where cute underwear from top famous brands will fall apart in 6 months and their bras act will as tiny torture devices, I’m consistently addicted to the comfort and practicality of Boody. Their customer service is also unusually personal and persistent in making sure any issues are resolved.
Response from Boody USMay 1, 2025
Thank you for such a kind review, Amii! We're so pleased to read of your pleasant experience with us.
TD
TD
Not as advertised
I ordered this underwear after seeing it in person and being told they were great and did not roll down. We went over sizing and I was a medium but I sized up to a large to make sure they didn't roll. The style was a full brief but they fit like a low rise and they roll down.
Response from Boody USMay 1, 2025
Thank you for taking the time to reach out to us, TD. We’re very sorry to read that our Full Brief missed the mark for you. We understand how frustrating it can be when something doesn't fit as expected, especially after hearing such positive feedback from your peers.
Here at Boody, we are committed to providing high-quality, well-fitting garments, and we truly appreciate your feedback about the fit and rolling issue. We will definitely take it on board.
We would like to kindly mention that our garments do run true to size, so while you were definitely well-intended in ordering a size up, it does appear that perhaps your usual size may have been a better option for you. However, we would love the opportunity to remedy this situation, and extend our Comfort Guarantee to you on your Full Briefs.
As well as this, we would also be more than happy to help you find a size and style that works best for you! If this is something you are interested in, TD, please do reach out to our Community Happiness Team, and we’d be happy to assist.
Again, we thank you for bringing this to our attention, and we appreciate your ongoing support.
Best,
Team Boody
DB
Dr. Betty C.
Exchanges are very simple.
Exchanges are very simple.
Their products are high quality and affordable.
Response from Boody USMay 1, 2025
Thank you for your kind feedback, Betty. We're very pleased to hear that you found our exchange process simple! We appreciate your support.
