Bongo InternationalReviews of bongous.com

Think of a business that has been operated by our politicians this is what Bongo is like. The phone wont connect. They have asked me to verify my card after sending half of my items. They lost the other half. The instructions on how to verify the account come up as an error. the first half arrived fast. was hellishingly expensive but worth it because I got it. I think Australia Post is absolutely fantastic now. All up crap service.

Hello, I want people who are about to you Bongo International to think twice before doing so. The people working at the company are nothing but thieves. I order a macbook air and xperia Z5 on amazon, i wanted to ship it to my address directly but sad amazon won't do that for me so my girlfriend told me about Bongo, she opened an account and gave the address on the acct. She received mail which confirmed the those 2 packages have arrived at her mail box. when she tried to log to check so that i can make the payment her account was locked without any explanation. So called them because my girlfrend can't speak english, they said the name on the packages is different the name that registered on them. I told them that i'm the owner of the packages and told bare the name on them. But they asked to tell amazon to contact them and they might those packages back to them. Below is PAconversation with amazon. 03:27 PM PDT Spencer: I'm sorry, but Amazon cannot be held responsible for your freight forwarder not shipping your packages. 03:28 PM PDT Ka Chun Lee: i know...please help me contact them so that they can know the address to return it to 03:28 PM PDT Spencer: I cannot contact your freight forwarder. They can issue a return to sender for the packages. 03:29 PM PDT Ka Chun Lee: what address can they send it to 03:29 PM PDT Spencer: They can issue a return to sender. 03:30 PM PDT Ka Chun Lee: no.. i think this people are theives 03:31 PM PDT Spencer: That might be the case. Their online reviews are terrible. 03:32 PM PDT Spencer: If you need any help with any other issues, just reach out and we'd be happy to help! 03:33 PM PDT Ka Chun Lee: hello thjey ask me to provide the amazon contact number so that thery can contact you 03:34 PM PDT Ka Chun Lee: are you there? 03:34 PM PDT Spencer: 866-216-1072 Bongo promise to contact amazon...but up till they never get back to me. Please, for the Love of God and your Money...DO NOT USE BONGO. LESSON LEARNED!

i bought few stuff amazon for reship to vietnam but then i decided not to because of the expensive shipping then i decided to ship my address in USA i placed an order with prepaid card (because i didnt feel safe to use my real credit card on their broken site) to ship as soon as my stuff arrived then i contacted their customer service about it not went through i also told them i was using prepaid card and they told me to place order again which i did after few days logged into their site to check with their new updated-broken site put me into pending no option to ship or anything then i contacted them again this time they told me they closed my account due to fraudulent activities i told them i can provide my info or documents for proof but they seemed to ignore that and kept making excuses to waste my time and said that they'll set up a return with return label then i called up amazon to set up a return label i replied back to them with the return label they replied back to me said that stuff in my inventory are abandoned because of its over 30 days thanks to their slow horrible-customer-service with excuses to take my stuff which xbox one tom division bundle and few chargers they just dont want to ship it or return it back not recommended service i've also looked for reviews before using their service but those are fake reviews

I ordered a Cisco compatible Plantronics CS530 On Ear Wireless Phone Headset. It looked like a really good deal at the time and I was amazed that the delivery time was so fast...considering it was coming from the US. However, when I got my order confirmation the were shipping, duty charge and loss or damage protection charges added that had not previously been mentioned. These amounted to well over £90...almost the equivalent value of the item. And surprise, surprise - there is no way of getting though to the company. As a journalist I will be hitting social media with a vengeance!

I boght a motorcycle helmet, i recived an email, were it says it should arrive the 29 of april 2016. If i follow the traciking number i dont recive any information about were it is located. I also talking to fedex who the helmet should have been send with, but they said they didnt have any information about reciving it´. So all i can see is that the money have taken from my bank account, but the helmet prodably event have been send, and im really unhappy with it.

I am international customer from HONG KONG. This is my first time using Bongo. I just purchase 3 clothes from kobebryant.com through Bongo. But unfortunately, I cannot get any respond from the kobebryant.com as the terms and condition said the purchase agreement is made by me and Bongo. But Bongo just tell me the vendor not yet delivery, but already debit my credit. As I check with the web site, the delivery was on April 25, 2016, but until now still no any news about my purchase. I would like to cancel my order, but Bongo reply me is directly contact the vendor. But according to the terms and condition in kobebryant.com, the purchase agreement is not made by the vendor to me, so I cannot directly contact the vendor. Now I feel Bongo is fraud company. I don't know what can I do. Money was paid to Bongo, but no products delivery to me. Very disappointed.

Horrible Service, needed a server urgently in Santiago Chile. Ordered 2 day shipping at Amazon. After it arrived at BongoUS i wanted to ship it. Shipping fee including taxes was USD 752. Total Product Value was 550 USD. I called and was told that it doesn't look right and they will try to fix it. After about a week of hearing the same story they told me to ship it without paying the taxes upfront. Paying the taxes upfront was the only reason i signed up for a Bongo Account in the first place. After 20(!) days of issues and not being able to ship because of their broken website I returned the item. Asked for a free return I was told there was no reason and the management team decided that Errors can happen. I today looked for a way to delete my Account but there is no easy way or button. So I will send them a registered letter. Lousy service :( update April 18th - Bongo contacted me 2 days after my review was published and promised me to return the "return fee". I changed the review from 1 to 2 stars since I had happily used Bongo in the past. This last experience was so bad that there is no way i can change it to three stars. Cannot guarantee that i will ever return to bongo but never say never.

Here is my story. I wanted to buy goods from Amazon who will not ship electronic goods to NZ. Did the search found Bongo US and read everything on their website which is available when you first sign up. Looked legitimate. I then made a purchase on Amazon which was about $600 US (Give or take a few dollars). I Shipped the goods to Bongo in California and everything went like clockwork. I tracked the goods they notified me etc all good everything they promised. I then went to on ship the goods to New Zealand, which is the service I signed up for. Their quote was...with taxes and everything else about $1600Us give or take a few dollars. I noted that their didn't seem to be any way to record this, so I did a few screen shots of the computer. That is when I felt scammed, not saying I was, just felt it. I also felt let down, that I had used a company that appeared to not charge market rates. I then did some searches which seemed to confirm how I was feeling. But I can't attest to the accuracy of what I read so I won't repeat it here. But being an ex Detective and Serious Fraud Office Investigator for the NZ government, and ex corporate fraud investigator I felt I could do more. (I am not a stranger to court action, but on the good side of the law) So I scoured their website, a bit of us law and then looked at Bongos terms and conditions which seemed to now be available to me. My impression is that they were not prior to this point and subsequent sign ups under a different name appear to confirm this, but this end user may be missing something on their website. Interesting if I abandoned the goods they sold them to recover costs. Good business sense and any business is entitled to do this. I then went to confirm the shipping amount was market value as that would tell me a lot. A few more searches and I found Kiwi Shipping, based in the same suburb as Bongo California, so the price should be about the same. Interestingly Kiwi Shipping did quotes up front for the value of the goods to airfreight or ship by sea to NZ. I was on the airfreight path at that time. A comparable quote was $500 via Fedex, thats when I felt sick to the stomach as I hate deceptive and unethical practices, which was a personal view of how I felt at that time. Being a creative type I then thought i could still recover from this. Bongos fees made the entire transaction uneconomical, but Kiwi Shippings did not. Kiwi shipping it turned out was a division of Mainfreight NZ which I have felt with directly in business previously so I trusted them being an NZ Company with a good reputation(Main frieght) and still do. (Please note, I am a genuine customer and in no way am I related to Kiwi Shipping or Mainfreight. A business I worked for had them doing contract work, but that was many years ago, so there is no basis to discredit this review due to this) Based on this I got a quote from Bongo to ship within suburb to Kiwi Shipping. $107 US. Not sure on US charging for a courier but it sounded very expensive for the same suburb. Felt more ripped off. But.....It meant I didn't do my money on the original purchase. So I got them to ship it, it turned up at Kiwi Shipping to my relief and now the goods are coming to me in NZ for a reasonable price and market price. Kiwi shipping did say that Bongo did a great job of consolidation, so they delivered on that front. Thats two pluses, the deliver and receipt at bongo and their consolidation methods. Due to my experience with Bongo I felt the need to ship by sea to try and recover some of the costs that I lost with Bongo, so it will take longer but will eventually be cheaper overall. So my message is: From my personal experience, I would caution anyone thinking of using Bongo to ship goods to New Zealand and say not a great experience unless you like getting large unexpected quotes. I also believe their shipping rates appear to be above market rates, but at the least three times that of Kiwi Shipping. The old Kiwi Saying of "Yeah Nah" Applies Here. If you are readying this after feeling you have been caught out, there are other shipping companies and I would now recommend sending the goods onto another company like Kiwi Shipping. Especially for New Zealanders. Also this is a New Zealand Experience, so I can't say what happens when other locations are involved. Just the facts as they are for this New Zealander. To Bongo, thanks for the new life lessons. I will never use your services again in this lifetime and never recommend you to a living sole. Please delete all of my information from your files as I withdraw all consents written or implied retrospectively. I do not believe it is ethical to charge three times market rates which is the perception I have of what you tried to do in this transaction. I am sure everyone on this website would love to hear your explanation though. (Yes I have notes made at the time, screenshots, emails etc I never delete anything like this). Lastly I hope this is an isolated incident. I am a very ethical and honest person so I have tried to be very factual and keep the emotion out of this review. Bongo please remain factual in your response, as I see you respond frequently. I hope this review is helpful to someone in the world...especially my fellow New Zealanders as this is the only reason why I have written it. To educate others on being careful in this online third party shipping world we now have. Kia Kaha from New Zealand