Bókun, a Tripadvisor companyReviews of bokun.io

Response from Bókun, a Tripadvisor companyMar 9, 2025

Hi Željko, Thank you for your feedback, and we’re sorry to hear about your experience with connecting your products. While we can see that you have already secured bookings through OTAs, we understand the frustration regarding some products’ availability on Viator not being as smooth as expected. Our team has been in ongoing communication with you, requesting essential details to identify the root cause of the issue. We have also offered a meeting to expedite the resolution and ensure that availability discrepancies are fully addressed. Please rest assured that there is no connectivity issue we cannot resolve, and we appreciate your collaboration as we work together with our advanced support team to find a solution. Bókun is a sector-leading platform known for its stability and extremely low API error rates. While occasional errors may occur, we continuously work to resolve them by identifying their root causes, which is essential for long-term improvements. The team is looking forward to supporting you. Many thanks, Bókun Support Team

Response from Bókun, a Tripadvisor companyMar 9, 2025

Hi Fabio, thanks for your feedback and we are sorry to know you had recurrent issues with connectivity. We can see you are already speaking with our advanced team and rest assured everything will be addressed and resolved. Bókun is a sector-leading platform known for its stability and extremely low API error rates with our engineers always working to improve the platform. Thanks for your cooperation. Bókun Support Team

Response from Bókun, a Tripadvisor companyFeb 8, 2025

Hi Helena, Thank you for your feedback and further explanation. We're sorry to hear that you've had a difficult experience. We are currently review the conversations you had with the team and make sure to improve where there has been any miscommunication or wrong expectations. We'd love the opportunity to assist you and find over a call perhaps and my advance support team will be in touch very soon. We’d like to clarify and reassure that we do not block customers. However, the chat may be unavailable if all agents are engaged or during our closing hours (11:30 PM – 7:00 AM UK time). During these times, you can fill out a contact form, and our team will address your query via email. Our goal is to provide the best service possible, and we’re committed to addressing any concerns effectively. You will find our email and we are looking forward to talking to you. Fabio - Bókun Customer Support