Bókun, a Tripadvisor company Reviews | Read Customer Reviews of bokun.io

Bókun, a Tripadvisor company Reviews | Read Customer Reviews of bokun.io

Bókun, a Tripadvisor company reviews

286 approved reviews, newest moderated first

Oloo O.
Apr 29, 2025
This has got to be the most user…
This has got to be the most user unfriendly travel bookings management interface I have ever encountered. I run an online based tour operator start up in Nairobi, Kenya and I have been using hospitality systems for 17 years. The niggles, ambiguity and technical jargon on this site is depressing. I now understand why trip advisor has been left behind as other OTAs snap up the market. I will not be using this platform
Response from Bókun, a Tripadvisor companyApr 29, 2025
Hi Oloo, Thank you for sharing your feedback on Bókun. We're sorry to hear you find it unfriendly and would value the opportunity to show you how user-friendly it can be. Your feedback is important as we continuously strive to improve our platform. Many successful businesses use Bókun, and you can explore their stories in our case studies here: https://www.bokun.io/case-studies. One of our top team members will reach out to schedule a call with you to demonstrate how Bókun is tailored for your industry and its potential to significantly benefit your business. Many thanks, Bókun Support Team
Report
Ian R.
Apr 22, 2025
Great service
Great service, follow ups and information provided. I felt like Bokun wanted me to be part of their team as opposed to just wanting to make a sale. Every question I had was answered quickly and efficiently. The system works great and is easy to navigate and if I need any help I reach out to Will who is the gentleman who’s helped me from start to finish. I highly recommend them.
Report
Alexis N.
Apr 9, 2025
Continue to have issues with double bookings
The biggest issue I continue to have is double bookings. I’ve contacted customer service regarding this over six times and was told that it was fixed and should not happen again. After being on chat with them for 30 minutes yesterday, guess what happened today: another double booking! I’m so frustrated. This ruins my guests experience and makes me look bad as a company. Highly disappointed.
Response from Bókun, a Tripadvisor companyApr 11, 2025
Hi Alexis, Thank you for sharing your feedback. We're sorry to hear that you experienced double bookings. When you start using our resource management system, it is crucial to set up rules for the closeout before making your product available for booking—especially when pushed to OTAs. Our advanced support team has contacted you with explanations to help prevent this issue in your future bookings. If you need further assistance or would like to enhance your business by using the resource management system correctly, please let us know. We're here to support you and help you make the most of our tools. Many thanks, Bóukn Support Team
Report
Destination L.
Apr 9, 2025
Efficient website
Efficient website
Report
Noureddine O.
Apr 5, 2025
Bokun is a reliable booking engine
Based on my experience, Bokun is one of the best booking engine.
Report
Hubertus J.
Mar 29, 2025
expert platforms on the markets
expert platforms on the markets
Report
Guide Ttito J.
Mar 29, 2025
Exellent service
Exellent service
Report
Storytale Tours V.
Mar 28, 2025
I can’t recommend Will Bird highly…
I can’t recommend Will Bird highly enough! He’s done an absolutely fantastic job for me, completely revamping my online presence to help me promote my business. Thanks to his efforts, it now looks amazing and is perfectly set up to drive new bookings through Bokun, which is very helpful for managing my bookings. His skill, dedication, and proactive approach made the whole process a breeze. If you’re looking for someone to elevate your online presence, Will’s the guy—he’s been a game-changer for my business!
Report