Bokksu Snack BoxReviews of bokksu.com

I've enjoyed Bokksu snacks for several years. Each month is a new and exciting experience, and with the culture guide, I learn more about Japanese foods and culture. I like that the subscription box snacks are also available to purchase from the Boutique shop whenever I find a new favorite snack. I've ordered from Bokksu Boutique and Bokksu Market many times, and the shipping is always fast and the items are packed with care. Bokksu has also proven incredible dedication and respect for the customer experience—the customer service team is friendly and fast, and they take feedback seriously. The customer service team was quick to update my subscription when I needed help to do so. When I had a shipping issue with an order, they kept me up-to-date as they were tracking it. I cannot say enough good things about my experience with Bokksu.

I absolutely love the Bokksu snack subscription. I have been getting their treat boxes since 2018 and I am never disappointed. The most recent box was Kyushu themed and had delicious snacks like a mango filled cookie that looked like an egg.I especially like the variety and the quality of the snacks. I used to subscribe to a different Japanese snack box and after time the snacks became repetitive and were basically just not too exciting. Bokksu snacks have more of an artisan/family run store vibe. Anytime that I have ever needed to contact customer support (like for a box that didn't arrive), they have been helpful and resolved my issue. I also like that you can sometimes get more of the snacks through the Bokksu Boutique.

I have been a Bokksu customer since 2021, and I can say that while the basic subscription gets you a monthly box of delicious snacks and culture info, the actual value is more complicated. We have Bokksu Boutique, for both things that are found in the boxes and amazing things from Japan -beyond- what's in the boxes. Then we have Bokksu Market, for more mundane things from Japan that are still amazing elsewhere. Then, we have the Bokksu Community, which includes a fantastically moderated place to chat, share, get help, get advice, and get additional perks like live video tours or 'meet and greets'. While troubles have been few and far between, their customer service is absolutely top notch, working swiftly and effectively get things corrected, even if it was a mistake made by the courier and not the company. My most recent purchase was from the Boutique Pride collection, and it was a delight to support and be supported by a queer-owned small business. I loved the handicrafts made by local artists, and anything made with summer fruits during this time frame are -amazing-. The entire experience can be summed up with the Japanese concept of "Omotenashi", to wholeheartedly look after one's guests and build a relationship that goes beyond the transactional.

Bokksu is everything they say! High quality, beautiful authentic Japanese treats. They are always unique and sourced from incredible makers and artisans -- this is not grocery store candy and chips. Everything always arrives carefully packaged and neatly arranged. It is worth the price and there is enough in each box for 2 people to share and each have a taste of everything. Customer service goes above and beyond to help with anything you may need.

I have been a Bokksu customer for many years. I have never had a problem with any of the snacks - they are always fresh and tasty. Their customer service is quick to respond and helpful; the only time I've had to reach out was when I wanted to renew my subscription for a whole year to take advantage of a year-end bonus item, and they set that up for me perfectly. They even run their own social media instance that lets subscribers interact and share stories, discuss, and partake in Bokksu-run events. My most recent order processed at the start of the month, and the transparency on shipping and arrival is detailed and accessible.

It is my first experience with Bokksu, and I've chosen Bokksu over other companies following several different reviews on YouTube. I've never been in Japan (until now) but I wanted to taste it, somehow. So I've decided to try shopping from the boutique. I loved the feeling of waiting for a package coming from far away, from persons from the other side of the world. It reminds me that we are not so far away, actually. It has been a lovely, beautiful moment: receiving it has been magical, I unwrapped it with care, slowly, and I simply LOVED finding a little origami inside the package, like a tiny trace of someone's time and care. I loved every single product I received, and everything was of very high quality. Mochi with sesame seeds, the cream biscuits, the rice snacks... everything was so good. I've saved one for every day's lunchbox, just to remember me that every day was a good day. It is a tiny little thing, but it makes me feel good. So, Thank you very much to Bokksu workers. The very day I've received my first surprise box, I've ordered another, and now I'am waiting for it with a smile on my face. I feel a bit like a child waiting for Christmas, but this is it. I love it.

Absolutely loved our snack box from Bokksu ! Fun yummy treats that we shared as a family fun night! My teenage kids loved it!! We rated each snack and shared all the snacks. Very enjoyable and memorable! Bokksu service from ordering to delivery was outstanding every step of the way ! Loved the customer service.

I am in LOVE with Bokksu. It’s such a fun experience to try all the snacks and read about them. I switched to a year subscription because am so obsessed. I have never had an issue with shipping and I would recommend to everyone I know!