Bokksu Snack BoxBokksu Snack Box is a premium Japanese snack and tea subscription box service that takes you on a gourmet journey through Japan. Our mission is to create global empathy through authentic storytelling and commerce, which is why we directly partner with local producers in Japan to source artisanal snacks and teas only found in Japan and curate them around fun themes to bring you cultural discoveries. Subscribe today at bokksu.com to begin your gourmet journey through Japan!
Bokksu Snack Box (bokksu.com) has 739 customer reviews on Five Star Index, with an average rating of 4.5 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Candy & Chocolate · Easley, South Carolina
Excellent
Candy & Chocolate · Lakewood, New Jersey, New Jersey
Excellent
Candy & Chocolate
Excellent
Candy & Chocolate · Austin, Texas
Excellent
Showing 60 reviews with 1 star · Clear filters
BROON B.
Full price is an absolute rip off, price points must equal about £5 for a few tiny rice crackers, same for a few tiny, and very average cake pieces. Such poor value. Essentially £50 for a box of what feels like complementary snacks at a conference.
Unhappy Gift G.
I bought a 3-month delivery as a holiday gift which I guess is a Bokksu auto-renewal subscription? I never received a "your subscription is going to be renewed" in the avalanche of multiple daily emails I received from them. There's no one to talk to, the chat bot says it can't help me cancel and get a refund. Crossing my fingers that the customer service email will work.
ØRJAN K.
50 emails and 3 boxes. Is it worth it? No, the spam is so extreme. 50 emails. 5-0. Fifty.
Lisa
My box was supposedly not delivered I guess because I wasn't home, according to tracking. The post office has no record of it, after Bokksu checked tracking and told us to go pick it up from post office, no apology when I said this is one of the worst international shipping experiences I've ever had. Now several business days later after requesting refund and no response. I'm very unhappy with Bokksu and feel scammed.
Yosh
Disappointed. Customer service is SUPER weak for a company with this high end of a product. Made a Christmas gift purchase in the early to middle of December and it's only now arriving (five weeks later). In the meantime, I'm getting email after email addressed to the recipient of the gift (not me). Attempts to stop this were met with automated responses. In early January I got an automated apology from them regarding the delay in the delivery (even after notifications from SHOP said that the product was shipping three weeks prior and that it was on its way). Honestly, that wasn't a big deal since they say it sometimes takes weeks for the first one to arrive. Today I'm getting another notification that another delivery is being made. Huh? Why? Is this the second delivery of the three that I had purchased? Is it going to be the same box as was delivered the other day since it is now January? They are supposed to be three distinct boxes unique to the month/season. Again, attempts to reach customer service result in messages like "please see FAQ's for possible answers to your questions." I am beyond frustrated with these people.
Surfer A.
Not worth the money
Chieh L.
Don't subscribe, they notify you after you getting charged for the recurring payment, and refuse to refund.
Angie
I had a $10 off 1st purchase to try Bokksu and placed an order on 29 Oct 22. I got an email that package was shipped on 1 Nov, but even till today, there was no update to the tracking status. Contacted customer service a week after "shipping" and they were quick to offer a refund or store credit. I took a refund and probably won't try them again. Firstly, the shipping company they use is unreliable. Also, it what's the point of giving out "$10 off 1st order" coupons if they can't even follow through. Now I'll have to pay $10 more to re-try them.