Bokksu Snack BoxReviews of bokksu.com

They ship a package via UPS and the driver left the package on the sidewalk on a busy street in Chicago. When I got home, it was gone. I took a screenshot of my front door camera because I knew chances of the package still being there when I get home are pretty slim. So I notified Bokksu as such for them to file a claim with UPS and I am willing to accept a replacement or refund. Instead, their customer “service” wrote me this: “ Thank you for reaching out. Usually, UPS leaves the package when no one answers the door, can we ask if you were able to retrieve your package? We ask that you contact your local post office first and then contact us again so we can proceed with the next steps! Please don't hesitate to reach out to us again, and we'll be happy to assist you further.” First of all, UPS usually leave me a notice letting me know the package was rerouted to a nearby UPS location for pick up. Except that this driver thinks it’s okay to leave it on a busy sidewalk. Then she wants me to retrieve the package?! In Chicago?!!! How? That’s a dumb question. If I could retrieve it, wouldn’t I have done that already?!!! Then she wants me to contact the local post office?!!! You ship UPS. What are you even talking about?!!! If she wants to try to call the local post office for a package she shipped via UPS, she can try. She’s the shipper. I asked for a refund. My advice is not to shop with them. Their customer service team is non existent. Basically I am told to look for my own missing package left on a sidewalk in the city of Chicago. And try to call post office for a missing UPS package.

I ordered it before the holidays for a New Year’s party. I ordered on Dec. 18-it shipped from Japan on December 22 and has been stuck in Los Angeles since the 26th. (I live in San Francisco-not like it has that far to go!) Not good for something that is timely (holiday themed) and also containing perishables. I have family in Japan and they regularly ship packages to us in the US-it never takes this long. I will not order from this company again.

I subscribed for their monthly box on november 1st. By december 1st the first box hasn't arrived but they still charged me for the second one. That's just a poor way of conducting business Edit: It's December 16. Still haven't received their first box (6 weeks). I contacted their support to ask why did they charge me for another box. They said that the first box is in customs and that they can't do anything. That didn't answer my question though.

This company recently bought out a competitor, Japan Crate, and shut down most of that competitor's crates. I had prepaid for one of the discontinued crates, and their website FAQ gave me the option of receiving the last 7 crates I had in one big package. When I try to go for this option, their customer service team says "oh, we can't do that because that crate has been discontinued" while their FAQ continues to say that this is still an available option. Beware of starting a subscription with Bokksu, because if they're making promises to customers that they're not able to keep now, there's a chance it will happen again in the future with you.

My understanding was that I was to do a 1 month trial of a box. Not happy with the box and decided not to purchase more. I was charged on my CC again and a box is in shipment. Bokksu has ignored every email from me and there is no way to contact them. The bank is going to stop the charge. They have a D- at BBB so beware.

Bokksu is way too expensiv and it will catch you with there auto-renewed. If you deactivated too eary you will get nothing. If you deactivated too soon you pay for it! Everything what inside the box is not even 10 or 15 $/ € worth.

Be careful- they do not tell you when your subscription is being renewed. I found customer service to be very poor and not understanding.

Bought this as a birthday present, then it auto-renewed 1 month later and within 1 hour, I cancelled my subscription and reached out to support for a refund. The agent was very passive aggressive and demeaning in pointing out how obvious the recurring feature was, then proceeded to tell me how to re-subscribe in the future! They declined to refund, saying it has already been shipped out (within 1 hour??). Absolutely disgraceful, predatory practices even if their product is good, their business and support is abysmal...