Bokksu Snack BoxReviews of bokksu.com

I have had a Bokksu subscription for a couple of years, and I love the product. The snacks are fun and the accompanying explanations are interesting. However, every time I've had to contact their customer support, it's taken a week or two and multiple emails because they simply don't pay attention to what I'm asking. For example (the straw that broke this camel's back): I have boxes that ship out every month on the 10th. The last one I received was dated January 10 (it's March now). I contacted customer service to say I was missing my February 10 shipment. - The first email said, "We show the January box was delivered on Feb 4." I said, "Yes, but I'm looking for the February box." - The reply said, "We show you contacted us in April, and your next billing is in October. We hope that helps." I said, "No, actually I'm more confused. I just want to know where the box that should be dated Feb 10 is. Can you explain and/or fix the problem?" - The reply said, "January payment > February box August payment/order > September box September payment/order > October box" Still not an answer to my question. I've had to contact them three or four times, and every communication has been like this. It's so frustrating, and I've finally decided it's not worth my time or money. I'll miss the snacks. I won't miss the headaches.

Requested a cancelation on a subscription one day late, and they wouldn't give a full refund.

Loved it when I first started but my disappointment has only grown over time. My April Bokksu which was apparently shipped in mid March has not arrived even after 2 months and I have received no support aside from canned responses saying it takes a month for shipments to arrive. It's been 2 months team Bokksu, there's a reason I'm worried. I even renewed in March so now I feel like I've basically lost all that money. There is no sense of enterprise on part of the team at all.

I loved my Bokksu box, but this company tricked me into a subscription and I am quite disappointed. As a full time college student who works 2 jobs to make ends meet, it upsets me that it was so hard to even access my account, much less cancel the subscription. Once again, great box, but very disappointed in the customer service.

The snacks they sent were good but when I tried to cancel my subscription after the first box I got an email saying my subscription was renewed and that my box was on the way. Then I emailed them back saying that I had already cancelled my subscription and their response was along the lines of "I can confirm your subscription was cancelled and we hope you reactivate it soon". I replied explaining how annoyed I am with their service. They also lied in their response. They said they renewed it on the 6th and I cancelled it on the 7th, when in reality I cancelled it the sixth and they told me it was renewed on the 8th. Do not get this product. Their customer service sucks

Customer service is terrible and they won't make any effort help you out. They also engage in some shady practices - most other subscription boxes that I've subscribed to send you a notice that you'll be charged so you can change your subscription accordingly, but Bokksu just charges your card without warning. Another thing is to note is on the review page on the Bokksu website, they only publish positive reviews. Any negative reviews that are submitted are not published, which is just incredibly shady and dishonest. The snacks are decent, shipping is a bit slow. There are better services out there however and I would recommend them over Bokksu for sure. I won't be purchasing anything from Bokksu again.

Be aware of the small print: you may have to pay additional custom charges! Unfortunately I was charged 12 pounds because the last bokksu was over 2000 yen, which accrues a fee in the UK. It is a shame because the boxes are a great tasting experience and beautifully designed. However, they are not cheap and the need to pay extra is not predictable.

My comment and review here relates to the "gift box" option and not as a subscription. The product is advertised as a gift box but is really presented as a subscription sample - a real shame as the contents look great and would have otherwise made a really good gift. Unfortunately, the box received could not be presented as a gift as intended because the dispatch note came attached to the gift box in a plastic envelope, which was itself glued to the box all over. Attempts to remove the envelope left the gift box damaged, torn and sticky. The leaflets inside also welcome the recipient as a new subscriber, despite the product being sold as a one off item. Whilst it sounds like the model works well as a subscription service, I feel the gift box has been mis-represented by their website.