Bokksu Snack BoxReviews of bokksu.com

Response from Bokksu Snack BoxJan 2, 2025

Hello Laurie, Thank you for sharing your feedback with us. We are truly sorry to hear about the delay in your order and the disappointing support you received when reaching out. We completely understand how frustrating it must have been, especially since it was meant to be a Christmas gift. During the holiday season, we experienced a significant surge in orders, which unfortunately caused delays in fulfillment beyond what we typically aim for. This is not the level of service we strive to provide, and we sincerely regret that we let you down during such an important time. Your feedback is incredibly important, and we’re taking steps to improve how we handle communication and fulfillment during busy periods. Thank you for giving us a chance, and we hope we can make it up to you in the future. If there’s anything else we can do for you, please don’t hesitate to let us know.

Response from Bokksu Snack BoxDec 23, 2024

Hi TL, Thank you for sharing your experience with us. I’m truly sorry to hear about the delays with your order and how disappointing this has been, especially for a special Christmas gift. We completely understand your frustration and the importance of timely delivery during the holidays. To make sure we can address this properly, please reach out to our support team at [email protected]. They’ll do their best to assist you further and provide any updates possible. We appreciate your honest feedback and regret that we didn’t meet your expectations this time. We’d love the chance to make things right for you.

Response from Bokksu Snack BoxDec 19, 2024

Hi Julia, Thank you for bringing this to our attention, and we sincerely apologize for the delay in responding to your inquiries. The high demand during this holiday season has significantly impacted our response times, and we truly regret that we haven’t been able to assist you sooner. To assist you further and look into your order status, could you please share your order number with us? We want to ensure your subscription is on its way and address this issue promptly. We truly appreciate your patience and understanding, and we’re committed to making this right.

Response from Bokksu Snack BoxDec 18, 2024

Hello Gary, We are really sorry to hear about your experience and understand your frustration. It’s certainly not the level of service we aim to provide. Due to the high volume of orders and increased holiday demand, our response time has been significantly impacted. We apologize for not being able to assist you sooner. To help us better understand the issue with your shipping, could you please share your order number with us? We’ll investigate the status of your order and ensure it gets to you as quickly as possible. Thank you for your patience and understanding.

Response from Bokksu Snack BoxNov 28, 2024

Hi Cindy, thank you for sharing your feedback, and we’re truly sorry to hear about the issue with your order being shipped to your address instead of your granddaughter’s. We completely understand how frustrating this must feel, especially since you took the time to confirm the details with us. After reviewing your order, it looks like Shop Pay was used during checkout, which can sometimes auto-fill the default address saved in their system. While we’re unable to change the shipping address after an order has shipped, we’re committed to helping you make this right. Since your order is covered by Onward Protection, you can file a claim directly with them, and they’ll ensure a replacement is created and sent to the correct address right away. If you’d prefer, we’d be happy to assist with the claim process—just let us know, and we’ll take care of it for you. We truly appreciate your patience and understanding, and we’re here to make sure this gets resolved as smoothly as possible.

Response from Bokksu Snack BoxJul 11, 2024

Hi Susan, thank you for your feedback. We’re sorry to hear about your experience with the subscription renewal. We do provide information about the automatic renewal in the confirmation and sign-up emails, but we apologize if it wasn’t clear enough. We appreciate your feedback and will work to make this information more prominent.

Response from Bokksu Snack BoxMay 3, 2024

Thank you for bringing your concerns to our attention. We sincerely apologize for the delayed shipment of your order, and we understand the frustration it may have caused. We're actively investigating the reasons behind the delay and implementing measures to ensure smoother and more timely deliveries in the future. Please contact us at [email protected] and we'll work on resolving this promptly.

Response from Bokksu Snack BoxMay 3, 2024

We appreciate you making us aware of this. We take customer satisfaction seriously and are glad to hear from you. First, I would like to apologize for the frustration you've been experiencing recently. I want you to know that we appreciate your feedback. It will allow us to resolve any problems that occur and help us to improve our services.