Beachbody, LLC dba BODiReviews of bodi.com

I purchased a subscription for a year and they give you another year for free… When logging in there’s no subscription and I look ways to contact them through a phone call with a live agent and there’s nothing it’s all through AI text messaging system .. This is awful customer relationships . It’s a headache dealing with robots and not humans as of right now I still haven’t got a refund.. way to go beach body 2025 losing a lot of customers. Remember there will always be competition waiting on you to fail this is one way.

Super bad customer service!!!! They charged me for the annual subscription and I called them while it was pending. She assured me I would get my money back and I got email back saying denied because I was sent an email before and that I supposedly opened…. Which is a lie!!! A true scamming company saying “we sent you an email prior and you opened it” I have 2,356 emails in my trash tab and none of them are from Bodi! Lost my money because they keep denying it when I have the exact emails they sent.

Was sent the link for the early renewal and it wouldn't work kept saying my cart was empty or oops looks like you already have that. They wouldn't give it to me after trying 8 times and have pictures of the messages that would pop up. Tried to fight it but they rejected me and my request so instead of $119 for early renewal which I tried almost a week prior to my renewal they wanted me to pay the $215 how convenient. I was a long time customer , 9 years spent thousands on their programs and products plus was a coach for many years to have them not give a crap about the issue that was preventing me to get my discounted renewal on their end. I am extremely disappointed in their policy and how they went about this. I love their programs, they work but they will not get one more penny from me over this! And to reply to Beachbodys reply I did send additional information with pictures of it not working, conversations with my coach about it not working and what to do and I submitted a policy exception and I was denied. So yes there was additional information sent and I got denied.

Beware of the cancellation policy. I canceled the day before renewal and am still being charged. As others have said they will not give you a refund or prorate.

I was charged for an auto renewal without knowledge. Apparently they sent an email (which I never saw or opened when upon looking back was title year in review not your going to get charged again) to say the renewal period was coming. I caught the charge 2 days after and they are refusing to give a refund! They won’t even give a pro-rate for the one month which I could understand. When I called they basically said “Too bad, you should have read the fine print. “ Terrible way to treat a customer. I put up the huge price hike with the “BODi blocks” which also was a scam(went from new each month to once every 4 months).

They will not give you a refund!!!! Have been changing my card for the last 2 years.

I used to love this company and I also used to be a coach, but I will never shop here again. I’m not sure why the policy changed after Covid, however they won’t even grant a refund for an auto annual membership renewal 3 days after the renewal. I submitted the form requesting a refund. They wrote back saying they are denying it and they sent a notification of auto renewal on 10/1/24 and I opened it 10/2/24. That is complete not true and a false statement. The email they sent is not opened as of today and it is 11/7/24. They simply lied. Furthermore I zoomed in on their screenshot and it says “to me” so it’s a random screenshot of a renewal not even addressed to me. I would love to include a picture and hopefully I can with this review to show they are liars who don’t even care about loyal customers.

This company has a very scammy business model and horrific customer service. It *might* be worth it if they were easier to work with from a customer service stand point but alas their customer service is so terrible it has put me off from the whole program. They continued to charge me for years after I canceled and then when I called (with dates and order numbers) they claimed that I didn’t actually cancel it, but that they canceled my plan in January only to renew with a *new* plan in October. Since I didn’t save a proof of cancelation email from 3 years ago I guess I’m at fault. $480 in continued auto charges later and a very frustrating customer service experience later and I’m SOL. This is also apparently a pretty standard experience backed up by the 600+ reports to better business bureau with the same story. All in all it’s not worth it. You would be better off with literally any other fitness/nutrition program cause this one belongs in LAST PLACE. If you are really set on giving this abysmal company a try I highly suggest you set reminders for auto renewal charges and when you cancel (because you will cancel) save, archive, and screen shot the cancelation email and ensure you have canceled the entire plan then make sure they do not have your billing info anymore. That way when they illegally charge you the next year you will have the proof you need to dispute the charge with your credit card and protect your money. TL;DR: Don’t do it friend, it’s a waste of money and a scam. Save yourself the headache and pick literally any other fitness program.