Luna
Customer service okay.
I ordered two products. After a few days one of them went into shipping (this was a few weeks ago) but the other one was still named "order is being processed". I waited another week, before writing my the first email, in which I asked for the order still stuck in processing to be cancelled. I got told that someone would look into it. I waited another week. I wrote another email... Neither has the package that has already been send arrived nor is the "being processed" part of the order cancelled. I do not recommend buying here. I'm sad, because I really liked how the products looked and was looking forward to them. Edit: Someone wrote to me per Email, telling me that the shipping department is currently on holiday. I can now wait in peace. Thank you:)
Response from BoboshouseJan 27, 2023
Hi there Luna, I sincerely apologize for the experience you had and will definitely be looking into what happened. When we get inquiries from customers regardin their packages, we reach out to the carriers to ask what happened and unfortunately do have to wait for them to investigate before we give a response to you, which explains the delay in between emails. In this instance, if there is no progress in the shipment and we can confirm that you have not gotten a response, we would be absolutely willing to send a replacement shipment of your items. I know it is not ideal as you do have to wait longer than expected but I hope that this solution works for you! Again we sincerely apologize for the delay and thank you very much in advance for your patience and understanding!