BoboshouseReviews of boboshouse.com

I purchased a pair of shoes from this company and got the wrong size! It was a gift for my son so I panicked and contacted Bobo's House immediately. The customer support was great and she was able to change the size for me. We received the shoes and my son really likes the design and the quality of the shoes. However, the pair we got did not fit him so I contacted customer support again. They have up to 15 days return and exchange period and they provided an address where I can return my son's shoes. They sent us the new pair and it fits him perfectly! I am so satisfied with my purchase and experience from Bobo's House and 5/5 rating would not be enough. Thank you Bobo's House!

Do not order from this company i have been emailing them back and forth for months and they finally admitted they lost my order and offered me 20% off another pair of shoes if i want to order another

Did not get the shoes I originally wanted since they sold out so fast, but instead got to swap out for these amazing green shoes and I gotta say they’re comfy so far, snug, broad enough for my feet, and feeling solid to walk in. Staff were super helpful and responsive.

Ordered sneakers for my daughter and myself and none of them fit. I emailed asking to exchange them for larger sizes and I received a reply stating it was “way past return date”. I received the items Dec.1- gave them as gifts Dec. 25 and emailed Dec.28. Not even past 30 days and all they could do was offer a%20 discount? I have shoes I cannot use. A waste.

I ordered a loungewear set that was advertised as 80% cotton fabric, and what I got was described on the tag as "chemical fibre blend" which really reflected with the quality of the thing. Super thin, more what you'd find on a cheap athletic wear shirt than loungewear. The colour was also a lot different than advertised. I usually don't return items but I'm going to return this because it's absolute crap. They shouldn't be allowed to write claims about their products that aren't true. I wasted my money here. Edit: Looks like they took the set I ordered off of the website entirely. Still haven't heard back from customer service but we'll see how they deal with this. Edit 2: They got back to me and claim that for "certain items" in the loungewear collection they use a third-party manufacturer, and weren't aware of the "labelling discrepancy". They say they're going to do a deep investigation. They gave me a full refund and a code for 30% off anything in their shop, though I may not use it because I'd rather not risk getting an item like that again. Changing my review from one star to two stars because of the good customer service, though I have a feeling that the fact I pointed out that false advertising about the material and design of the item is illegal helped speed along the process.

It’s almost been a month and have not received my shipment, no one has responded to my issue either!! This is my third time today trying to get in touch with someone

I ordered a backpack from them which arrived but was defective. I asked for a replacement but this didn’t arrive in due time and I was not provided any shipping information. I then asked for a refund and they said it had already been processed so they could not do this. This was February 4. I have still not received anything and have no information about shipping for tracking purposes. I have now asked for a refund. They are quick to reply but that doesn’t matter if you never get your replacement or refund. I originally ordered late December.

Bobo’s House has tons of cute stuff. I bought a Boba Hoddie for my son and he loves it. Not only that, the customer service is excellent, I contacted them through email and messenger to exchange the hoddie’s size, they responded both on email and messenger very quick and they were really nice. It is the best customer service I ever known and I can’t thank enough for that. I would give more than 5 stars if possible. Thank you Bobo’s House Team. Keep up the great work👍👍👍👍