Bob Mills FurnitureReviews of bobmillsfurniture.com

Product received was not what was described. Tried to get salesman to correct but all they wanted to do was send me to service and say thats the way it is supposed to be.

I was very disappointed with the quality of the merchandise that I received. It had to be returned approximately 4 to 5 times because there were defects in the sofa sectional. At one point I was told by the delivery person that the supervisor knew that they were sending a damaged sofa. On the last delivery the sofa that arrived was the first sofa I actually had received !! I kept pictures of all the sofas and the defects. I was told that a manager or supervisor would contact me but no one did. This is not the service I expect when you are purchasing a sofa close to $6000. Weeks later I ended up going to the store and choosing section from 3 pieces that were made available to me. Now ask yourself ,do you think I would recommend them?

Excellent service, received items on time and the delivery service men were very professional and careful with our items.

Customer service and product knowledge is amazing.

The quality of the furniture is great. The salesperson went above and beyond, was extremely patient and gave me a better deal than I even bargained for. When the delivery date was not going to work for us, he found a creative way to fix the problem & saved the day. I’d definitely use them again!

Couch we bought is horrible the feathers continue to poke us after 4 months

I came to get my replacements for my couch cushions and they could not find my replacements, I waited and waited. So I called the 405 # that called me earlier and she went to look to see where my replacements could be. During that time a lady gives me my license and tells me pull around back they eventually found everything. I pull around back to a alley (very unprofessional) and no one was there or would come out to my car(i cannot cross the line due to safety). I think drive back to the front of the store and ask if someone could please come to the back he said sorry they will be back there shortly. I went back there and waited longer again. To walk past the line to be told my a younger gentlemen they are unsure where it is give him five minutes and he will try and give me a answer. I left and called the 405 customer service # and expressed my concerns. Have not picked up the replacements. At that point I was done with the situation. I will be returning soon to get them. I paid $3500 for my couch it shouldn't have had issues in the first place but to have the run around like I did infuriated me. It is unnecessary.

I purchased a new table from Bob Mills. It is custom made and we were told it would be 8-12 weeks for delivery, which was perfectly acceptable. We had a wonderful experience in the store! Very happy! We also considered a bench that would also be custom made, but needed to have some questions answered before we decided. We were told they would send the request for the table immediately and the bench would be pending until we made a decision. Once we got the answers about the bench, a couple weeks later, we decided against it because they couldn't make the bench match the table. We called a few weeks later to see if we had a delivery date on the table and when they gave us the date, it was 16 weeks after the date we bought it, 4 weeks later than the latest we were told! My husband has called numerous times about the delay and constantly gotten the runaround, leaving messages, managers supposed to call back and never do. We did finally find out, they didn't order the table until we made the decision about the bench. We haven't received the table yet and still have 6 weeks until our "new" delivery date. I hope I'm happy with the table when it finally arrives.