BobcaresReviews of bobcares.com

Response from BobcaresJun 9, 2023

Hi Sermsak, Thank you for your 5-star rating. We are always available 24x7 should you need any help in the future. Regards, Sruthi S Quality Manager Bobcares

Response from BobcaresMay 7, 2023

Hi Anthony, As per your review, and several emails between us about these specific issues, I’ll address specifics and other points below. 1. If you are referencing the server migration at the end of December 2022, we would like to bring to the attention of the readers here that while there were some glitches during the migration, Sherin (our server admin lead) and I met with you in January 2023 to discuss these issues and take corrective action. I trust you recall the meeting, and that you were pleased with the steps we took to improve the service quality. For your convenience, the meeting minutes of that call were provided to you, so you can recall the positive nature of that call in relation to the actions and feedback. 2. For your other points, I would bring to the attention of the readers that a) You acknowledged our efforts and improvements in your feedback on March 18th via ticket #230171: "Overall it has been good, we had some rough patches but we have gotten thru them and the QC managers always are able to correct the problems." We had not had anything else suggested anywhere else. 3) Regarding being “offered a refund”, we did provide you with a partial refund and that was processed already so I do not believe it was just offered, we offered a partial refund even though we had no obligation to do so as we thought it was appropriate. 4) We discussed this on the call on Jan 24th at 7 AM CST. 5) I believe this is in regard to the WordPress issue. We’ve tried to prove to you that this was not us. We’ve asked for logs if you believe this was us. We stand by our point that we were not the party at fault for the WordPress auto-update issue. 6) Since April 6th, I see that you have interacted with only two people in the business, myself and Visakh. I discussed this particular point with Visakh and we were not able to find a place where we tried to upsell you additional services since this point. 7) As I see, you raised the cancellation on April 6th, after the WordPress ticket. We have not billed anything since that point. We take every piece of customer feedback seriously. Whenever there was an issue, we investigated it and you provided us a positive feedback with regards to our QC process per 2) above “QC managers always are able to correct the problems.” We take QC seriously and we get on calls/interact with any customer that has anything but a stellar service until we receive positive feedback. We’ll always do that for every customer, new and old. I’m sorry you feel this way in regard to our service. Regards, Sruthi S Quality Manager Bobcares

Response from BobcaresMay 2, 2023

Hi Dan, Thank you for leaving us a 5-star rating and for sharing your experience with our team. It is always rewarding to receive positive feedback and know that we have met our customers' needs. We are grateful for your business and look forward to serving you again in the future. If you need any further assistance, please do not hesitate to reach out to us. Regards, Sruthi S Quality Manager Bobcares

Response from BobcaresMay 2, 2023

Hi Ernesto, Thank you for sharing your great experience with us! It is always gratifying to receive such glowing feedback from our valued customers. We are delighted to hear that our support team was able to provide you with the necessary assistance when things got complicated and time was running out. Our support team takes great pride in going above and beyond to ensure our customers receive the best possible service. We appreciate your recommendation to others and we will continue to work hard to exceed your expectations. Thank you for choosing Bobcares and we look forward to serving you again soon. Regards, Sruthi S Quality Manager Bobcares

Response from BobcaresApr 24, 2023

Hi Matthew, Thank you very much for your 5-star feedback! We appreciate your business and are always here to assist you with any future needs you may have. Thank you again for choosing Bobcares! Regards, Sruthi S Quality Manager Bobcares

Response from BobcaresApr 24, 2023

Hi Rob, Thank you for taking the time to provide such a glowing review of our services. We are glad to hear that your experience was no exception. Our Infrastructure team @ Bobcares is dedicated to ensuring that each customer receives the best possible service from start to finish, and we are delighted that this was the case for you. We are also pleased to hear that our pricing met your expectations. We strive to provide competitive pricing while maintaining the highest standards of quality and service. Thank you again for your kind words and for recommending our company. We look forward to serving you again in the future. Regards, Sruthi S Quality Manager Bobcares

Response from BobcaresApr 20, 2023

Hi Billy, Thank you so much for your amazing 5-star review! We are even more delighted to hear that you are a repeat customer and that our services have been worth the cost for you. Thank you for choosing us for your needs, and we look forward to serving you again in the future. Regards, Sruthi S Quality Manager Bobcares

Response from BobcaresApr 13, 2023

Hi Shani, Thank you so much for sharing your positive experience with us! It's great to hear that you are satisfied with the on-demand and routine server maintenance services provided by our team @ Bobcares. We take pride in delivering fast and accurate service, and happy to know that your recent WordPress migration was successful. We always strive to exceed our client's expectations. We appreciate your confidence in our team and our services, and we are committed to providing you with the support you need for your server maintenance needs. Thank you once again for your feedback. Regards, Sruthi S Quality Manager Bobcares