Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
bobcares.com
Website
bobcares.com
Category
IT & Communication
Location
Phoenix, Arizona
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I am always less stressed when I know this team will take care of any problems that present themselves. Quick response and service :)
Response from BobcaresJan 30, 2024
Hi Lori,
Thank you so much for taking the time to share your experience with our team. It's always our priority to address any problems that arise swiftly and efficiently. Your awesome comments serve as a great motivation for our team to continue delivering top-notch service. Looking forward to serving you again in the future.
Regards,
Sruthi S
Quality Manager
Bobcares
DP
Davide P.
Top service
Top service
Response from BobcaresJan 19, 2024
Hi Davide,
Many thanks for your 5-star review. It's truly great to know that our service exceeded your expectations. Should you require any further assistance, don't hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares.
BK
Benjamin Karlog H.
Great support
Great support
Response from BobcaresJan 19, 2024
Hi Benjamin,
Thank you so much for your 5-star feedback. We are delighted to hear that you had a great experience with our support team. If you ever need assistance again, feel free to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares.
RP
Robert P.
I was really hoping these reviews were right
I was really hoping these reviews were going to be right and that maybe every outsourced indian company that I have tried in the past were going to be just a bad experience, but theses guys were going to be the "real Deal" - how wrong was I.
First of all - there average response time that they advertise, is how long it takes them to respond to you a generic message saying we have received the ticket and to give them a "moment" to look. This is purely to keep up their stats, and ends up becoming annoying when every response you hope is a tech but it's just someone telling you "moment". When you do hear from someone - it will literally just be to ask you more questions, and then you'll have to wait hours for them to send another one back so that an average ticket can take 6 - 12 hours because they don't sit and work on your ticket, they are trying to have good stats by saying that they reply, despite the tech never actually doing anything. They will never use their own initiative, you'll always have to tell them what to do. For example, they focus on scanning my server twice now for viruses despite files being created that shows there is something that is still there - no one thinks about it until I again point it out and say I've scanned the server that's taken 24 hours twice now, but whatever is there, is still causing it to be there - shouldn't we make sure we are secured before running another virus scanner.
Oh yes, let us now work on a script to close back door. You will have to hold there hand ALL the time. Every single time, hold their hand.
Response from BobcaresJan 15, 2024
Hi Robert,
I understand and empathize with your concerns about response times and the nature of our initial communications. At Bobcares, we are committed to catering to diverse client needs through our various service plans. Our standard plan is designed to offer dependable support at an economical rate, whereas our priority plan is tailored for clients who require immediate, direct assistance for more urgent technical issues. It seems that your initial choice was our standard plan, but you have now upgraded to the priority plan, acknowledging its more direct and responsive nature. We regret any inconvenience caused during the transition period for your priority chat login, which now facilitates real-time interactions with our expert techs. I'm glad to hear that you've observed a noticeable improvement in response times since this change.
Regarding the protocol for email responses, we initially sent an acknowledgment to confirm we have received your inquiry. Subsequently, we aim to provide a detailed and effective response as promptly as possible, taking into account factors such as your chosen service plan and the urgency of the issue.
Concerning the malware issues on your server, we've put forward a comprehensive strategy to ensure thorough cleansing and robust security. To move forward with this solution, we kindly request that you review and approve the proposed plan outlined in our ticket.
Ensuring your satisfaction and the security of your server is paramount to us. Should you have any additional concerns or require further support, please do not hesitate to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
JN
Jagan N.
24/7 Dedicated & Professional Support
Most of the time I received a reply within 30 minutes. Recently they mounted my new backup hard disk and set the backup configuration. I always assign tasks only at the night time and they never missed one task till now. I will definitely recommend Bobcares to others.
Response from BobcaresJan 15, 2024
Hi JaganNathan,
I appreciate your 5-star rating and the fantastic feedback. Our commitment to 24/7 service ensures that all scheduled tasks are executed promptly, guaranteeing our customers receive the right service at the right time. Thank you sincerely for your recommendation and the trust you place in our business. If there's anything more we can do for you, please don't hesitate to let us know.
Regards,
Sruthi S
Quality Manager
Bobcares
CN
Christos N.
Partners you can depend on.
All Bob's people I got in contact with, from the sales exec I initially chatted with to the techs who helped solve my weird Plesk problem, were extremely fast and kind and helpful and super efficient. Thank you guys for your great support!
Response from BobcaresJan 5, 2024
Hi Christos,
It is fantastic to know that from our sales executive to the techs, everyone left a positive impression. Thank you so much for your awesome feedback. We pride ourselves on delivering fast, kind, and efficient support to our clients. Thank you once again for choosing us. We appreciate your trust and look forward to assisting you in the future!
Regards,
Sruthi S
Quality Manager
Bobcares
HO
Heidi O.
The people here are very proactive and…
The people here are very proactive and are quick to respond and take care of things! I really wish I would have found them sooner. We have been providing hosting for over 20 years and I have never worked with anyone as responsive and helpful as Bobcares!
Response from BobcaresJan 5, 2024
Hi Heidi,
Thank you so much for your valuable review and 5-star rating. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. We are here to make your hosting journey seamless, and we are excited to continue this journey together. Appreciate your trust and looking forward to many more years of collaboration!
Regards,
Sruthi S
Quality Manager
Bobcares
MA
Monzer A.
Exceptional Server Administrator Services
I recently engaged with Bobcares for server administrator services, and I must say that the experience has been nothing short of outstanding. As a business owner, ensuring the smooth operation of our servers is crucial, and Bobcares has proven to be an invaluable partner in this regard.
I wholeheartedly recommend Bobcares for server administrator services. Their expertise, responsiveness, and dedication to client satisfaction make them a reliable and trustworthy partner for any business seeking top-notch server management.
Response from BobcaresJan 5, 2024
Hi Monzer,
Thank you so much for your 5-star review and your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. Your words about our expertise, responsiveness, and commitment to client satisfaction mean a lot to us. It has been a pleasure working with you, and we truly appreciate the opportunity to be a part of your business's success. Thank you once again for choosing Bobcares. We appreciate your trust and recommendation.
Regards,
Sruthi S
Quality Manager
Bobcares
