Bobcares provides server management and outsourced support over help desk, phone and live chat for web hosting companies and other online service providers.
Bobcares (bobcares.com) has 390 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
Also known as
bobcares.com
Website
bobcares.com
Category
IT & Communication
Location
Phoenix, Arizona
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 87% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Always very helpfull. Communication is good and clear! Always fine to work with bobcares
Response from BobcaresApr 9, 2024
Hi Chris,
Thanks a lot for the fantastic 5-star feedback. Our team is dedicated to providing top-notch service. We believe in staying one step ahead, ensuring the smooth operation of your server, and addressing any potential issues before they even arise. If there is anything you need or if you have more thoughts to share, feel free to reach out. Thanks again for choosing Bobcares.
Regards,
Reeshma M
Quality Manager
Bobcares
CO
Carolyne O.
Nearly 5 Years of Excellence
In July 2024, it will be 5 years that we began using the services of Bobcares. During this time, I can honestly say our small company is very pleased with the kind of service the Bobcares team consistently delivers. I like their direct approach to resolving matters. No matter where we need help, I feel members of their team do their best. When additional knowledge is required a senior tech is called in to investigate. When there is confusion of any kind, a team leader steps in to find a quick resolve. They have a system that works and in the nearly 5 years that we have been with Bobcares, I am both surprised and grateful to see no drop off in how their services are delivered. In fact, their customer support continues to improve.
Response from BobcaresMar 15, 2024
Hi Carolyne,
Such an awesome review, which highlights how the server administration works and satisfies our customer needs with a clearly established policy. Thank you so much for your 5-star rating. We are very proud of our Infrastructure Management Team @ Bobcares. Our mission is to help businesses keep their servers, websites, and applications, secure, stable, and performing at the top level. Every service we provide is in pursuit of that mission. Our team is always available 24/7 should you need any further assistance. Thank you for your business and for your kind review.
Regards,
Sruthi S
Quality Manager
Bobcares.
TN
Tỉnh Đ.
Great service
Great service, I had great support from the team. My problem was resolved quickly. Thank you!
Response from BobcaresMar 15, 2024
Hi Tinh,
Thank you for choosing Bobcares to care for your servers. We are committed to providing great customer service. It’s important to us that our customers are more than satisfied.
Regards,
Sruthi S
Quality Manager
Bobcares
MC
Marc C.
Easy to get connected with our server…
Easy to get connected with our server and website. The technicians are knowledgeable and respond quickly.
Response from BobcaresMar 7, 2024
Hi Marc,
Thank you so much for your 5-star review and for your nice words about our Infrastructure Management Services team. Our engineers take great care managing servers and going above and beyond each time for clients and end users on those servers. We are so happy we could add value to your business. Thank you for being our valued client and for your review.
Regards,
Sruthi S
Quality Manager
Bobcares.
BB
Blake B H.
The quality of work sucks you have to…
The quality of work sucks you have to spell out any little thing, they switched the nameservers on a site and did not reenter the DNS records. I can send you 50 examples of simple tasks they bumble.
0 - Quality control
0 - Reading comprehension
0 - Communication
EDIT: I don't trust you I have asked for a full refund of time. This is not a one-time thing let me know if I need to post many other examples of your incompetence. Ill be happy too.
Response from BobcaresMar 1, 2024
Dear Blake,
I'm reaching out to address the concerns you raised regarding the DNS records migration and the subsequent challenges you encountered. I'd like to clarify the situation and detail the measures we've taken to resolve the issue.
We became aware of the difficulties you faced during the DNS records migration following the DNS switch. It was observed that the DNS records were not correctly transferred to the new server, leading to your concern. We apologize for the issue on our end in ensuring the DNS records were accessible on the new server after the migration. Despite our engineer’s initial belief that the migration was successful, steps were missed to confirm that, which is against our norms. As per the level of service reviews here, this was not our normal level of service and has been escalated and resolved internally.
I want to emphasize that this incident does not reflect our usual service quality or our capabilities. As an ISO-certified organization, we follow strict quality standards and have rigorous checks in place to prevent errors. However, when shortcomings occur, we are committed to acknowledging our mistakes, addressing them promptly, and taking steps to prevent them in the future.
Following your report on February 28th at 17:00, we confirmed that all DNS records had been accurately restored and were operational. To alleviate the inconvenience this situation has caused you, we have credited your account so that you can continue to use our service cost-free to ensure you see our service standards we provide daily to thousands of customers.
You can be assured that we are taking this incident very seriously. We are thankful for your patience and continued trust in us. Our team is committed to providing the high-quality service you deserve, and we look forward to continuing to support your needs.
Should you have any further concerns or need additional assistance, please feel free to reach out.
Thank you for your understanding and support.
Regards,
Sruthi S
Quality Manager
Bobcares
IC
Irish Colleges Training C.
An incredible service highly recommend
An incredible service, extremely professional but the most efficient staff. The assistance was provided in record time and on behalf of our entire college we would luke thank Bobcares and the entire team for their assistance and keeping us online.
Response from BobcaresMar 1, 2024
Hi Glen,
Thank you so much for taking the time to share your positive experience with Bobcares. It's our commitment to provide top-notch assistance, and we are happy to have met your expectations. Big thanks from the whole team here at Bobcares. Wishing you continued success and a smooth online experience!
Regards,
Sruthi S
Quality Manager
Bobcares
ER
Erno R.
Fast professional and caring support
Fast professional and caring support. Technician took ownership of the issue and kept me updated about its progress. Absolutely satisfied with experience. Very professional and systematic attitude, how issue was solved.
Even though problem was nasty, support experience with Bobcares was enjoyable.
Response from BobcaresFeb 16, 2024
Hi Erno,
We sincerely appreciate your 5-star feedback and the time you took to share your experience with BobCares. It's fantastic to hear that our support is fast, professional, and caring. We aim to provide outstanding service, and we're delighted that our technician took ownership of the issue, ensuring you were kept informed about its progress throughout. If you ever need assistance in the future or have any questions, please feel free to reach out.
Regards,
Sruthi S
Quality Manager
Bobcares
DD
Dragon D.
Always on top of our server and taking…
Always on top of our server and taking care of us even before we know what happened! Thanks bobcares!!!
Response from BobcaresFeb 12, 2024
Hi Andrew,
Thanks a bunch for the fantastic 5-star feedback. Our team is dedicated to providing proactive and top-notch service. We believe in staying one step ahead, ensuring the smooth operation of your server, and addressing any potential issues before they even arise. If there is anything you need or if you have more thoughts to share, feel free to reach out. Thanks again for choosing Bobcares.
Regards,
Sruthi S
Quality Manager
Bobcares
