BOATiDReviews of boatid.com

I would give no stars if possible. I ordered a gauge and a prop for my boat. They were both shipped with the same tracking number. When the tracking showed "delivered" only the gauge showed up. I called customer service and was told they would overnight a new one. They told me I would receive an email with the new tracking. The next day I got no update so I chat with a rep. He said they needed to wait til the next day. Still nothing. I chat with a new rep. she informs me the part is now showing out of stock. They have nothing to send. So they strung me along. Now I have no way of getting the prop I needed for this weekend in time. If they had just been honest Monday I would have a chance of overnight or 2 day shipping one from someone who has one! I understand mistakes happen. Being lied to is another issue, and it's one I don't tolerate. THIS IS A DROP SHIP COMPANY and they use customer service reps to deflect mistakes. Buyer beware.

Terrible. Took forever to "ship" the product then it was delivered to a completely wrong city to an unknown address even though my shipping address on the order was correct. It's been 3 weeks and I have no item and no refund. Disputing with credit card. They eventually refunded.

Placed an order on 6/21 for delivery on 6/26. Never received it. From 6/27 I have been in contact with boatid and have had nothing but lies. Empty promises on fulfilling my order. On 7/5 I canceled my order and on 7/6 was told I would receive a refund in 24-48 hours. Today is 7/10 and no refund. I contacted them today and was told “they” were still requesting refund. I don’t know who “they” is. I have copies of live chat transcripts every step of the way. I have filed a complaint with the FTC and the Better Business bureau. I have contacted their local police department, my police department, regarding fraud. My next move will be to investigate who owns the building they are in and ask if they are aware of the type of business that is being conducted. I’m done playing.

Their “shipper” lost the package and now Boatid has no more in stock. Now I get to wait 10 days for a refund. Don’t use Boatid or FedEx.

Sent me the wrong propeller, never used it, won't take it back. If I could give a zero, I could. Called customer service and asked to speak to a manager. Was promised a return call. Never happened.

Came in super fast, overall great service! Can not complain!

I made some purchases at the beginning of May, the prices were fair, and all seemed reasonable to me. The only issue that I had was that they split my order into a bunch of packages to ship them faster instead of just sending a bigger package. The one I actually wanted took nearly a week longer to get to me then the first delivered package. Everything that I ordered was shipped, got tracking numbers, and was delivered when the tracking said that it would be. I can't say anything about the customer service as I didn't chat with them.

Excellent service and selection. Exactly what I wanted and ordered. Definitely a repeat customer.