BOATiDReviews of boatid.com

DON'T USE THIS COMPANY UNDER ANY CIRCUMSTANCES. COMPLETE RIP OFF. ITEMS LISTED IN STOCK ARE NOT ACTUALLY IN STOCK. IF YOU PAY FOR EXPEDITED SHIPPING, IT WON'T MATTER. IT WILL NOT SHIP. THEY WILL NOT CANCEL YOUR ORDER AND CLAIM IT ACTUALLY HAS SHIPPED BUT PROVIDE NO TRACKING NUMBER. THEY ARE CROOKS AND SHOULD BE SHUT DOWN.

Called and ordered a steering kit, was told it was in stock, payed a extra $35.00 to ship over night, order was placed before the 4pm cut off time, was told by the rep he called the warehouse and it would go out overnight. Called the next day because I did not get a email with the overnight tracking number, I was told the order was still being processed and it would ship in a few days. Why did they tell me I could do overnight and charge for it ??? Can't get a answer 2 days later. Still has not shipped. Everytime you call they say a manager will call within 24-48 hours.

They don't even deserve 1 star. Been waiting 2 weeks for them to send a pump I puchased 05/30/20. On 06/05/20, I recieved an email that it had shipped, gave tracking # to. Today, 06/11/20, tracking showes USPS is still waiting to get the package from BoatId. I have talked to customer service 4 times, everytime they check into it, and they want me to wait 24-48 hours for they to investigate and reply. They have been paid, won't ship another one, they want me to wait for them to decide to ship. DO NOT WASTE YOUR TIME OR YOU HARD EARNED MONEY WITH BOATID!!!! i WILL GLADLY PAY MORE FOR MY PARTS WITH ANYONE ELSE THAT WILL SERVICE THEIR CUSTOMERS!! STAY AWAY!

While shopping for a Garelick 4-step dive ladder and Garelick mounting bracket (#99187) I noticed Boat I.D. had the bracket for a great price. I purchased the bracket from Boat I.D., but was planning on buying the ladder from another seller. The rep said he could have the bracket to me in a week or two max. On that condition I agreed to purchase the ladder from them as well. The ladder was delivered within a week, but after numerous weeks, still no bracket. After numerous calls, Boat I.D. finally told me that the bracket will now cost me almost $200 more than what I already paid for weeks ago, which is their advertised price. I told them I bought the ladder with the conditions of having the bracket and they said you can return the ladder, but that I would have to pay for the shipping cost. Subsequently charging me more for their mistakes. They wouldn't even try to match other sellers. Their customer service is less than the minimum 1 star. NOTE: As of this writing (06-10-2020) the bracket is still advertised on their website at the price I originally paid and not at the price they demanded for this product.

I'm very happy with the Garlick stainless steel gunwale boarding ladder I ordered and received. Very good quality and very sturdily made. My order came in very little time and I'm pleased.

Do not order from this company!!!!!!!!! I placed my order, they charged my account and than 6 days later still could not provide me any information on my order. When I tried to cancel and request a refund they told me it shipped and could not be canceled. When I requested a tracking number I was told I would have to wait 24 hours, this was after I had already waiting 48 hours for a tracking number. When I called again they still had no information and could not provide me any information... they are a horrible company to buy from.

Very unhappy customer. First of all it took 7 weeks to get the part. Would have liked to have had it prior to the boat going in for the season. We keep the boat here at the house in the off season & during boating season it is on a mooring. Thought ordering on 4/20/20 that would have in plenty of time. No it arrived on 6/2/20. Next, it was a replacement part & it pictured what came with it. As well in the catalog again showed the same picture of what came with it. Well it did not. Just the replacement part itself arrived in the box only. The other 2 pieces do not ship with it. Yes I understand it is a "replacement" part, but what if you didn't have the one you were replacing or those parts were missing? Spoke to customer service on 6/2 when part arrived & explained -was suppose to have follow up email in 1-2 business days. I did not. Called customer service today & asked why I did not receive an email with response? Also, advised they need to update the website for that part & the catalog. Very misleading. False advertising. Will NEVER order from them again.

A little change of pace... While everyone is very quick tell you about a bad experience and very slow to tell you about a good one. Well here's a good one... I ordered a part for my boat from CDI. I was very anxious to get the part as I'm an avid fisherman and I was not able to take my boat out. The part was here in 3 days without any extraordinary amount for extra shipping. On top of which I actually got a personal response from one of the company members. Just to sum it up I have since ordered more electronics from CDI knowing ahead of time that the part will arrive sooner rather than later. I would recommend this company to anyone who's looking for quality products from a reputable company. Thanks,Bob