BOATiDReviews of boatid.com

After the item I needed was out of stock at my favorite online boating site I decided to look past the negative reviews about BoatiD and give them a try. What a mistake - it's been a week of emails and calls to do a simple product exchange after THEY screwed up my order. Save yourself a lot of aggravation do not purchase anything from BoatiD.

Horrible customer service.Sells part that are not even in stock then lie for 3 weeks about it.Way better vendors out there.

If I could give zero stars I would. I ordered a boat hatch from these people. After receiving the wrong product and multiple emails without a response it took them two weeks to process a return and they refused to credit my card even though it was their mistake. As of now they received my return two weeks ago and still have not credited my card for the $403. From the day I ordered until now it has been six weeks altogether. Horrible customer service so cross your fingers and hope you get the correct part.

Placed an order based on delivery estimates listed on each item on their website. They missed them completely. No follow up from them once items never shipped. When contacted days after delivery was SUPPOSE to arrive, they couldn't confirm if it shipped, if it had any tracking information, or what the new estimated delivery could be. Was told that it could take 24-48 hours to get back to us with any information and that technically is LONGER than the original estimated delivery. Blamed manufacturer and of course CV19. But as a business owner who is also working with CV19 issues, we constantly communicate any issues with customer throughout order process to receipt. THAT is what you have to do in this day and age.

Do not use this company. It says says "ships same day" but after 2 days my order had not shipped. I was told to wait 48 hours. I just talked to them again and was told to wait another 48 hours. I told them to refund my money and was told that will take about a week. This site is a joke. Probably will not ever see the $285 is sent for my order. Wish I could give them 0 stars

My first impression of BoatID was positive. The customer service rep was knowledgeable and helpful. It was after my card and order were processed that it took a turn. I paid for expedited shipping and three days later, the day it was to have shown up, had still not received tracking. Upon calling and getting a different CSP she said it was out of stock. She went on to say that she saw it at another location and would get back to me. Next I got a cancellation email. I am a buyer at a custom boat manufacturer and thought initially I had found another good source. Not the case! Never again!

I placed an order in early June for cleaning products for my dock. They immediately charged my card the full amount if $98. On June 15th, I received a fraudulent email indicating my order had been processed. On June 24th, I attempted to track my order, but no tracking info wad available. I called the company only to find that my order had been placed on hold (without any notice to me) as they no longer had the merchandise they had sold me. Fraud, plain and simple.

I ordered dock lines online on June 6th. Credit card billed immediately. The order was processed the next day. The online status on June 7th indicated order processed. On June 16th I inquired about the order status. They informed me it would take 24 to 40 business hours to get a update, yes business hours. I received no update as of the 22nd. I called to get another update and was told they cannot deliver the product I ordered. They informed me it could take up to 5 days to get my refund. This is the 2nd time I ordered from Boat ID and the last time they advertised the product I ordered and they shipped another cheaper brand. They did not even carry the brand they advertised (with pictures) for sale. It took about 2 weeks to get my refund. I asked for a manager and was told no manager is available and it would do no good to speak to one. I will never do business with Boat ID again, BEWARE. I believe they do business under several names. 16 days to find out they cannot deliver what they billed me for. 21 days to get my money back. TERRIBLE!!!!