BOATiDReviews of boatid.com

Ordered at 930 pm two days later had it. Sales Representative was helpful and what she did not know found the answer in a short time . Very pleased will order again. Captain Ray

I sure wish I would have seen the reviews before I ordered. Wow what a run around mess. I ordered five items. One came the first day, three more the next day, never received the fifth items. I was told it was shipping a few days later. Then it was a couple more days. When it never shipped I was told it was an accounting issue. They showed they had 290 in stock. If they would have just been honest that would of helped. I needed this part the parts were no good without each other connected. Will never fall for this again. Then to charge me $40.00 in shipping that wasn't discussed. Never again! The last sale person was very polite and let me cancelled the last part so I could go order it from someone else. Jerked around for the last time Lee

Selection and shipping is all right, but beware if there are any issues! An item was received damaged, likely a manufacturing defect or bad QA somewhere. Perhaps not their fault, but here is the rub: Customer service by email is poor, by phone is all right...so call, don't email. After a month and 6 calls in, I never received my replacement, even when I put my credit card down on a separate hold while they are processing my return (also extremely slow). I have to handhold the process every step of the way. (The response is the same: wait 3-5 business days.) I just requested to cancel the replacement order; I would rather go elsewhere. They offered a BoatID/CarID gift card but this is useless because I will never order from the site again. I purchased several thousand dollars in boat parts across a few sites in the past month, and this is not one that I am going back to. No thank you.

Horrible customer service is an understatement. Over one month and six phone calls, two hours wasted and still no parts. Everytime I call, I'm told they will ship tomorrow. Do not use this company

Ordered a distributor on sept14th received emails with ship date which never happened it is now the 28th and received another email stating it will now be shipped on the 29th. So more than 2 weeks after ordering they still haven’t shipped an in stock product!!!! And customer service just keeps giving me the runaround. I do not recomend ordering anything from this company.

Placed an order for two transom fenders and was told they were shipping from a warehouse in my state and that I would have them within 5 days at the latest. They weren't even going to ship until the day I was supposed to get them so I cancelled the order. Bad Customer Service.

Ordered Boat seats in July 9. Shipment was to arrive within 2 weeks. Got nothing. Waited until first week of August to contact customer service. After two days was emailed the the material for the seats was on backorder and the manufacturer expected to ship order by September 8, and did I still want the order. Told them yes. Still no seats. Emailed again yesterday Sept. 24. Heard nothing. Called ID customer service today. Told that the order had been cancelled and that they checked with manufacturer, seats are in stock but that have to reorder. Don't know why order was cancelled. Got no answer. Asked to speak to someone in supervisor capacity, told they can not transfer, must request a call back, which I did. Still waiting to find out about my seats and a delivery time. Extremely frustrated. Boating season is now coming to an end have been sitting on duck taped seats for 3 months. Would not recommend ordering from this company have had my money since July8th.

Was a little concerned about the bad reviews but went ahead and placed an order anyway because the part I needed was in stock. I had no problem at all. The part was available, shipped ASAP and received quickly with no damage. I would use them again.