Gaurav G.
The worst warranty claim process...
The worst warranty process I am experiencing from boAt now. I have purchased Smartwatch whose display has gone off after a month. I am facing following issue while claiming warranty (1) Their chatbot is so frustrating and don't pass call to real agent. (2) I wanted to pick up faulty watch on specific date, but they didn't have provision to mention date and they cancelled request after a week. (3) I tried to raise new request and now they are saying your invoice is tempered. (4) I tried multiple times to raise ticket but couldn't do it and now it is saying attempt exceeded. It seems to me that boAt management doesn't want to replace the product by so many unwanted automation. The customer gets frustrated and give up the replacement. What a shame...!!! I recommend not to buy any products from boAt as their warranty claim process is very poor and over automated.

