BMO Harris BankReviews of bmoharris.com

Crap bank with horrible customer service. They illegally hold checks and can’t stop the real fraud but they hold non fraudulent checks for weeks. How do you hold a check for fraud after y on ve already taken the funds from the issuers account? Stay away! Not even the person at your local branch will help you if you have a problem, just ask Ryan at the calumet Ave branch in Hammond Indiana if he bothers calling you back. Acts like he cares but he don’t

This is the worst company I have ever had to deal with. They are unable to verify you even with ALL of your personal information!! Very unprofessional and I am so glad I sold my car and no longer have to deal with this company again!

Opened an account in April 2022. 3 days later my account was suddenly frozen by Kelsey Thompson from Fraud Dept. She requested 3 pieces of documents to prove my identity in order to un-freeze my account or it will be closed. I just moved to my new house and so I cannot provide the utility bill that she asked for. So, I agreed that she can close my account because of this. she sent a letter to me by post to confirm this decision a week later. However, 3 months passed and I can still see my frozen account sitting there without being closed. Everytime I called them (both Fraud dept and general BMO customer service) they still ask me to prove 3 forms of documents to un-freeze my account. I am very confused because you said you want to close my account. Why I still need to provide these documents now? They said if I don't provide the documents physically in a branch it will take a very long time to close it naturally. I don't have a branch in my state and of course I won't book a flight and hotel just fly to another State just to show them my documents. The worst thing is they started the whole issue from freezing my account, wanting to close it, not closing it and then requesting me to go to a branch to do nonsense. Even putting aside my account issue, every time I called them to explain my situation, all the customer representatives were so rude. They either never answered my call, promised to call back but never, or passed me to an irrelevant department that ends up wasting so much time. I didn't do anything wrong. The only mistake I made was to open an account with you in April. I didn't feel I was treated as a human honestly. I just want to say this is the worst banking experience I ever have in my life indeed.

Call their Fraud HOTLINE after your card gets hacked. Here is the number (262) 641-1998, call it! Let us know how many hundreds of times you had to call for them to actually pickup. Ive been callkmg for over 24 hours and they never answer. I had to contact the CFPB to report this as horrible customer service. I even contacted 2 branch managers and they cant get them to answer or call back either. In my opinion - banks that act in this manner should recieve a well deserved MASSIVE FINE. This is exactly what horrible customer service is all aboit and they still just dont give a sh!t... PATHETIC BANKING AT ITS WORSE! DO SOMETHING ALREADY

Deactivated my account since it wasn't being used for a couple of months... Then I have to make a new one and go to activate my card at a gas station. They transfer me and expect me to wait 40 minutes to ACTIVATE my card. Get more staff or don't transfer someone for no reason who entered all the information correctly! I wanted to swap banks for a better experience and now I'm choosing to let you guys "Cancel my account" by yourselves again because of this poor service.

worst online banking experience ever trying to access my car loan and they keep telling me i have wrong number i just want to know how much i have i owe on it so i can pay it off. I will never do any banking here again

I was able to start an account online, which was awesome. I did have some issues at one point, because they charged me fees when it was supposed to be a free account. They did correct it, but still. I have not had an issue for the past year or so, though.

Limited online functionality so have to call customer service each time and wait 30 minutes+ to speak with a rep who is helpless to do anything.