BluePearl Veterinary PartnersReviews of bluepearlvet.com

On May 6 I was sent to BluePearl pet hospital with my 14 year old Shepherd Mix after her vet discovered that she was bleeding internally. The hospital performed an ultrasound and informed me that she had a tumor on her spleen, and that the spleen would need to be removed immediately or she would not survive. Following an ultrasound I was told that the tumor looked “clean” and that they felt reasonably confident that the tumor was most likely benign. I asked multiple times if the recommended treatment was reasonable for a dog her age, and was told that they saw no reason why she wouldn’t make it through the surgery, recover, and still have several years ahead of her. So based on that information and the assumption that they knew best, we agreed to proceed with the surgery. I was provided with an estimate outlining a low end of $11k and a max of $13k and submitted a deposit of $9k. On May 10 when I arrived to pick my dog up I was charged $17k. This was more than $4k over the max estimate that I agreed to, and at no point did the hospital contact me to approve additional charges which is the process indicated in the agreement that I signed. On May 11 I received a call from the hospital, informing me that the biopsies came back showing that the tumor was actually malignant and that she had 6 weeks to 6 months left to live. 10 days later I had to take her in for euthanasia as she was in noticeable discomfort and showing signs of internal bleeding. This experience has caused significant emotional distress to my entire family, not to mention the amount of debt we incurred which has caused significant financial hardship. Additionally, it was made apparent that I was given very unrealistic expectations when deciding to proceed with treatment. Upon doing a simple google search it was made apparent that there was always a very high probability of her tumor being malignant, and that even if there was no cancer, the survival rate for dogs after a splenectomy is about 52%. We trusted the hospital to be the experts during a very emotionally distressing time, and were pressured into making a decision that ended up being based on unrealistic/deceptive information.

A horrible experience with Blue Pearl, who charged $4500 for a single day of care yet they failed to inform us of a likely cancer in my pets system that was in the report they ran - yet failed to inform or give to us - while we were racing to treat his seizures and stabilize him. the experts Blue Pearly used didnt even read their own report; i received it from a separate pet hospital that informed us that out efforts were unlikely to help our poor dog. we ultimately had to put him down that day and stop the suffering, it was horrifying that our trust so betrayed and caused us so much grief.

Was charged nearly six grand for a less than three day stay that ended with the death of my parents dog. I WAS NOT contacted prior to them charging my Care Credit card, even though I am the account holder. Then I requested an itemized statement of charges and still have not received that via email. This facility is extremely overpriced and they truly should be ashamed of themselves. There are better facilities in OKC, with much more reasonable prices.

The location in Paramus NJ is the absolute worst place one could take their pet!! My dog was accumulating fluid in her abdomen and i was a mess. I took her to this place and they told me that had to keep her there overnight and it was cancer and most likely she would need to be put down. I left and the following day i went to visit her. At first i was told they could not bring her out bc she had to remain in an oxygen box so i insisted i enter the back to visit her. The nurse was ridiculous and took Bella out and held her and only wanted me to visit w her while she held her. This is where i became irate and told her tonget lost and leave me with her alone. Bella had the most loving personality w everyone she saw. She dis not react that way w the nurse. I understood Bella needed to go out and the nurse told me she did not bc she took her out twice!! I brought her out anyway and this poor dog peed and took two of the largest poops she ever had!! I then immediately called the people necessary to build an oxygen box in my home bc inwas told she could not live outside of it. I picked Brlla up later that day and she never stepped a paw in the box and lived 3 healthy years after that!!! Moral of the story is... NEVER TRUST ANYONE TO LIVE YOUR PET BC THEY DONT AND WONT!!! Be the boss of what their life shall be!! Blue pearl is a big flop!!

I went to the Sarasota location today, 11/11/24. I can’t say enough praise about this practice. From the staff to Dr. laison Nguyen, all were professional and treated my dog and I with care. I highly recommend

Pet parents: try to remain calm and rational during times of emergencies/stress as the emotions can get the best of you like it did to me. This is a predatory business. I regret euthanizing my very young pet for constipation. Yes, for constipation. I felt extremely pressured to euthanize my pet for constipation (megacolon) because the hospital was about to close soon, I did not have another $4-5k after already spending thousands of dollars at another vet to deobstipate my pet (they recommend bluepearl “specialty” hospital) my pet was I assume hypoglycemic (tremors/shaking), and he did not eat/drink for 5 days after the hurricane. Unfortunately, while most of the staff is excellent with the utmost compassion, the business practices aren't: either they charge you $1k to euthanize your pet or you scramble to find thousands of dollars to save your pet (hence, feeding off of your desperation/emergency). It should be illegal to charge more than $500 for euthanasia. Regardless, you are paying $$$$$$$$ just to walk into the building. Why does it cost thousands of dollars to take fecal matter out of my pet (deobstipate)? Why weren't other options offered like a bloodwork panel, imaging, giving my cat some glucose so it won't bottom out from not eating/drinking 5-6 days, alternative solutions at home like a soap suds enema or other constipation medications, etc. Because capitalism (Blue Pearl has to make $$$$) and a lack of vet practice regulations federally and state wide. Thankfully, I learned from this experience and was able to catch the symptoms early for my other pet that was constipated. I recommend UF Vet and for your pets to have Trupanion insurance or some kind of pet insurance. This was an avoidable kill, I have a lot of trauma due to how insanely predatory this business is and because this pet was my emotional support pet. I wish I would have taken the pet home with me and gone to a 3rd vet the next morning for another opinion because honestly I believe the pet was not as close to dying as I thought and I will live with the regret. The audacity to send me a sympathy card after the vet came in and she claims she only did a physical exam on my pet to then recommend euthanasia. How is this a scientifically driven vet practice, better yet how is this a *specialty* hospital? And if you say that my name didn’t come up in your records I will gladly go in person to confirm I indeed am in your records.

A Stressful, Dishonest Experience with Dr. Jackson at Blue Pearl I recently adopted Monty, a senior rescue cat who had undergone extensive testing prior to my adoption and was under my primary vet's care for his heart and kidney issues. Concerned about his health, my vet suggested he might need surgery on his ears, so I made the 3-hour drive to Blue Pearl, believing I was seeking a critical procedure, but it turned into a nightmare of unnecessary tests and massive bills. Dr. Jackson told me from the start that Monty would need surgery, without even conducting a CT scan to confirm it first. I trusted his expertise and paid $10,800 upfront, believing that after years of dealing with itchy and inflamed ears, Monty would finally be able to live comfortably. I thought the procedure was the only option to provide him with a better quality of life. After keeping Monty overnight—causing us both significant stress—3:30pm the next day they called to say no surgery was needed. However, I was still billed $5,714.18 for a series of unnecessary tests that only make sense if surgery were going to happen. They even labeled a simple CT scan and ear exam as surgery on paper to justify the charges. When I questioned why these tests were done, I was spoken down to by the dermatologist and management, who offered no apology and continued to claim everything was necessary—even though it clearly wasn’t. They acted as though I should be grateful Monty wasn’t having surgery, but the fact is, I never should have been told he needed surgery in the first place. My family and I endured days of anxiety, thinking I might receive a call that Monty died on the operating table, all for no reason. As a senior cat with pre-existing heart and kidney issues, subjecting him to unnecessary tests was reckless and cruel. When I raised my concerns with management, they refused to provide any refund. I had specifically stated that I was willing to pay for the head CT and ear consultation, yet they disregarded my concerns and insisted all these tests were required. Dr. Jackson's only responsibility was to assess whether Monty needed ear surgery, and instead, he pressured me into a costly and distressing situation. I trusted Blue Pearl with Monty’s life, and they failed both him and me in every possible way. This entire ordeal felt manipulative and exploitative, and I would warn any pet owner against trusting Dr. Jackson or Blue Pearl with their pet’s care. They miscommunicated, overcharged, and left us stressed and feeling taken advantage of. A CT scan was all that was necessary from the start, but instead, I was billed for countless unnecessary tests, all while being told Monty needed surgery when he never did. Save yourself and your pets time, money, and heartache—avoid Blue Pearl.

We waited 5 hours to be seen by the vet. The vet kept her overnight and we paid $2,000 before leaving her. They wanted a total of over $5,000. The next day we picked her up and she was worse than when we left her. When we got ready to give her evening medications, we realized one was a muscle relaxer and didn't give it to her. The next morning, she was alert and walking normally again. They charged us $2,000 becasue their vet didn't recognize our dog was over sedated on her medications. The place was also freezing cold, which made 5 hours seem even longer.