BluePearl Veterinary PartnersReviews of bluepearlvet.com

Dr. Kenney, Alex & the Blue Pearl team were so empathetic to our situation. Our beloved 15 y/o spaniel boy, Pilgrim, was helped in completing his journey with us. Though our hearts are broken, they made the whole ordeal a lot easier for us and our boy. We feel very blessed that God gave us 15 wonderful years with Pilgrim, and guided us to Blue Pearl at the end, plus 2 previous times Blue Pearl saved our boy from serious illnesses & gave us extra years with him.

I took my diabetic cat in to this clinic per recommendation of my veterinarian to see the internal specialist. One of the biggest mistakes ever, They put a freestyle libre or commonly known as a CGM in on him. The email I received with the instructions so that clinic could read his numbers number one was incorrect. It was an older model sensor not the one they sent me home with. I was able to research on how to be able to share the information with them. Keep in mind I have two human diabetics, So we are very familiar with all of the tools and medicines used. When my cat sensor failed I called The clinic at 7:30 in the morning. I didn’t hear back from someone until 530pm that afternoon and she didn’t even seem to know that that’s why she was calling. She called telling me that we needed to up my cats insulin dose by one every 12 hours when I asked what this was based on she said that the doctor had been monitoring him through his numbers and that he has been running high all day. I pointed out that that’s impossible seeing how his sensor failed that morning so no one was able to see his numbers. She told me no the doctor had been monitoring him and that his numbers were high and we needed to up his insulin. I told her that this was not possible. I also let her know that upping a dose by one every 12 hours with no one being able to monitor numbers was on the verge of malpractice. I know with human diabetics, you alter their insulin and you wait a few days to see the results not 12 hours. If I would have followed this information, my cat probably would have died. I spoke a few days later to the medical Director, who verified that in fact, they could not read my cats numbers. So this doctor flat out lied to their Vet tech. I don’t blame the vet tech. She was doing as instructed per the doctor. Reality, though that doctor lied. They call it a miscommunication. I’m not sure how it’s miscommunicated when the doctor says that they’ve been reading their numbers. They’re high. Tell the vet tech to call me and increase his insulin yet his CGM had died so there was no way for this doctor to see his numbers at all. Now I need to take him to another specialist which I now have to repay for so yes I have requested a refund. I thought I was getting one and I got one for the CGM, but not the visit. Also, I filed a complaint with the state board regarding this doctor. I honestly wasn’t going to issue any negative reviews but now that I’m struggling to get refunds on the full visit, I am taking all avenues. I need to. Overall, my experience with the his staff at the front desk was great, Getting a call back when I was told I would get call back that was lacking. The internal doctor, I would not recommend to anyone!!!! There was no miscommunication. The doctor could not read the numbers, but yet decided to up my diabetic cats insulin dose blindly. Our vet now will no longer refer blue pearl to anyone. Thank goodness, I have history with diabetes and know how it works and I knew not to do this and just blindly follow their instructions. Otherwise my cat probably would not be here today. Finally got a call back today stating they would not refund our consultation visit, and refused to give me any information as to who I can contact that is above this facility. This is incredibly poor practice skills. If you’re confident in your decision, you should have no problems with someone having a conversation about the care or lack there of you provide.

Let me start by saying that on June 3, we took our dog to Banfield for his annual check-up and vaccines. Everything about him was normal—he played, ate, drank water, and went to the bathroom like always. The only thing I noticed was that his abdomen looked slightly bloated. I told the doctor immediately. After running routine tests, they said they had to do a special one because his liver enzymes (ALT, ALP, GGT) were extremely elevated. Clearly something was affecting his liver function. We were given two options: take him to the ER or take him home with medications to monitor him. If anything seemed off, we were to take him back to the ER right away. So we took him home with the meds and monitored him all day. The next day, even though he seemed the same, we didn’t feel comfortable. We wanted more thorough testing (which Banfield did not offer) to understand why his liver levels were so high. So we went to Blue Pearl Hospital, which Banfield highly recommended. Worst decision ever. To make a long story short, they made us wait over four hours before they admitted our dog. I had to keep asking for updates—they wouldn’t tell me anything about his condition. Other clients arrived after us, spent 20 minutes in the waiting room, and were sent home while we were just ignored. Finally, after I lost my patience, we were given a room. A doctor finally explained the situation. She told us that the test Blue Pearl had just done was not accurate or reliable enough to assess his liver, and that the proper test couldn’t be done until the next day because the right person wasn’t available. So they said he had to stay hospitalized overnight. In our emotional state—stressed, terrified—we didn’t react the way we should have. Now it’s clear: Why did they run a test that wasn’t even useful if they couldn’t get real results? Why keep him hospitalized if it wasn’t necessary? The answer is simple: money. They could have easily scheduled us to come back the next morning, but no—they saw an opportunity to charge more. The next morning we called at 9 AM to ask if the test had been done. It hadn’t. Even though he stayed overnight supposedly so the test could be done first thing in the morning. At 11 AM, we showed up—angry—and asked again. A receptionist named Mily thankfully helped us find out what was going on, and confirmed: nothing had been done. Our dog is very spoiled and loved. I can't even imagine how scared he must have been—locked in a cage, hooked to fluids he didn’t even need, and wearing a hard plastic muzzle that injured his nose and mouth. I asked to see him and he looked absolutely terrified. We spent time with him in a room, and they didn’t run the test until 1 PM. Finally, we spoke with Dr. Bradley P. Book. At first, he gave us information calmly—but as we asked more questions (which we had every right to do), he became irritated, rude, and completely unprofessional. He even raised his voice at us. My daughter was on the phone asking questions as well, and he snapped. If you can’t show basic compassion or human decency, you should NOT be working in animal care. Then—guess what—he told us they needed to do more tests to truly know the condition of our dog’s liver. And, of course, they wanted to hospitalize him AGAIN. We refused. Only then did he offer to do the tests right away and let us take our dog home. Why wasn’t that the original plan? Simple: they wanted to squeeze more money out of us. Let me also say—we were never shown any actual test results. Just verbal summaries from the doctors. So again: why do two prior tests if they weren’t useful? The only reason I see is to inflate the bill. Everyone knows vet care is expensive—we’re prepared for that. But it’s disgusting and cruel to exploit people in distress, knowing we’ll agree to anything to save our beloved pet. Of course, they quickly offer Care Credit so you can charge even more money. Conclusion: NEVER take your pets to this hospital. EVER. I will continue sharing our horrible experience over and over again. This place is inhumane, unethical, and run like a business, not a place of care. Dr. Bradley P. Book is unprofessional, aggressive, and clearly lacks empathy. To the nurses Claudia and Cat Soto, thank you for your kindness. And to Mily at the front desk—thank you for your support. Sadly, our little one is now an angel. And my biggest regret is that he spent two of his final days at Blue Pearl Hospital, a place that didn’t deserve to care for him. P.S.: Banfield and BluePearl are both owned by Mars, Incorporated. Now it makes sense why they constantly recommend each other—it’s all about business, not care

Outstanding Surgical Care and Compassionate Team! I can’t thank BluePearl Veterinary Hospital enough for the exceptional care they provided during my dog Milo’s recent surgery for luxating patella and ACL repair. Dr. Elizabeth Anglin and her surgical team were not only highly skilled but also incredibly compassionate. From the initial consultation to the post-surgery follow-up, they made sure both Milo and I felt comfortable and well-informed every step of the way. The level of empathy, professionalism, and thoroughness exceeded my expectations. I’m happy to share that Milo is recovering really well, and I’m truly grateful for their dedication. I would highly recommend BluePearl to anyone in need of veterinary surgical care.

This place is absolutely horrible, they forced me to pick up my dog though she was far from stable, they would not give me a couple hours to go to the bank and get cash to pay them they would not allow me enough time for the bank to even open my dog is dead now. They don't care please don't get your animal here please don't.

STAY AWAY! They almost killed my dog. Rushed him there with full blown IMHA. They did one blood transfusion and said there was nothing more they could do. Because we refused to let them off the hook, they sent us for a 6K brain scan to see if our pup had a brain bleed just to get us off their back. The scan was negative, but the neurologist there said that a doctor from Blue Pearl left there and opened up a practice in Lakewood Ranch and some staff followed her as well. He said to take our dog there because it has a BLOOD BANK and his chances of survival were better. 2 blood transfusions later, he recovered. Blue Pearl never mentioned Lakewood Ranch Medical Center because there is animosity between the two practices. This is disgusting and reeks of Malpractice!

this hospital could not even save a literal rabbit. AND THEY DIDNT EVEN TRY TO!

This review is directed to the Blue Pearl, Johns Creek Ophthalmology Dept. Dr. Ellen Belknap is knowledgeable & she may be the very few eye specialists in the Atlanta/N GA area. Therefore, we dog parents who have no other choice really - are stuck with her. She has zero interest in how long she keeps patients waiting. I waited an hour, again for my appointment. She doesn't apologize to me. Her staff could care less. Dr. Belknap doesn't really offer encouraging tips or advice on how to cope with a nearly blind dog. She has a calm demeanor, but I can see right through her. She gives excuses to me each time I've waited 45+ minutes. She could give a respectful genuine "I'm really sorry I kept you waiting"...something. She says nothing!! She acts like it's just the way it is! Shaking my head. $1 dollar each minute she's late should be deducted from my $300 bill! We will go to UGA vet school or figure something out. This review will not change anything. She just acts like it's no big deal to keep us waiting an hour! So frustrating & wrong. bye bye.