BluePearl Veterinary PartnersReviews of bluepearlvet.com

If I could give 0 stars for this practice, I would. I had a horrendous experience at the Langhorne location today, 3/8/23. When I showed up for my cat’s 1 year follow up cardiology appointment at 11:45am, they didn’t have me on the schedule. I showed my confirmation email and, after quite some time with the front desk person in the back where I couldn’t see and hear anything, she returned with a smile on her face, as if she found this humorous, as she told me the practice switched systems and my appointment didn’t carry over to the new system. She said if I wanted my cat to be seen, I’d have to wait 45 minutes to 1 hour while the staff has lunch. I made it clear that I drove 45 minutes by turnpike, incurring gas and toll expenses, and this was THEIR error, not mine, so it’s their responsibility to see her BEFORE lunch, which was how her appointment was scheduled. No budge, so I said I’m finished and took my cat to the car, after which I went back and asked to speak with the Office Manager. She made me wait and, when she eventually came out, she took the position that THEY were trying to ACCOMMODATE ME, which implies they were doing ME a FAVOR by AGREEING to see Violet in 45 minutes to 1 hour! WOW!!!!! This was THEIR system error and they should have bent over backwards to not inconvenience me so significantly. No respect for my wasted time and expense, but I’m sure they would have had no problem accepting my near $1,000 payment for services had I stayed. HORRENDOUS! This practice, like so many others, is owned by a corporate monster that clearly couldn’t care less about service - they know they’ll make oodles and oodles of money, even when people like me vote with their feet because of the shortage of veterinary cardiologists. But I’d rather drive 2 or 3 hours with my cat to have a different experience than trust this practice again.

BEWARE - We took extra care to schedule a critical follow up procedure for our dog that got surgery out of town. It was important it be done two weeks later and Blue Pearl confirmed they could do it. The day before the procedure an admin called to cancel saying “you should ask your local vet if they have time” BEWARE- Blue Pearl has a new corporate owner and is NOT the same vet it once was with a positive legacy reputation!

Had to bring my cat to have teeth removed. My normal veterinary dentist left the practice and Blue Pearl was recommended. I had to wait over a month for the appointment. As with everyone else, I was given a range of the possible cost of the bill. The bill was over $4,700.00 to pull the cats teeth. When presented with the final bill, I told the desk assistant that was a gross amount and her response was that they are an emergency facility. I reminded them that I had to wait over a month. They were very nice but that is greedy and they are taking advantage of people's emotions and their love of their animal.

If there was a zero star this ER would get it. Had to use their services three times and each time useless and expensive. They do everything possible to jack up the bill, give you ridiculous estimate “ranges” that are not even a range with 2k differences between high and low estimates. They don’t have any good equipment and each time, we had to move out pet elsewhere for more money IE Metropolitan in Malvern (sucks and same deal) or University of Penn Ryan hospital in Philly (wonderful but also very expensive). PETS in Lancaster is the best ER in the area. We just used them and all I can say is go there instead!!! What a difference! Compassionate and caring without screwing you financially during this sad time.

The front desk staff are very nice and accommodating. Very pleasant and caring as should be the case. My honest assessment of the medical staff is that they're both hostages and victims of the corporate demand for them to bring in as much revenue per client as possible as opposed to being genuinely caring veterinarians. I can only think that their hard earned degrees and years of developing finer medical skills are wasted and greatly compromised by having to work in such a place. I suppose it comes down to money. Their vague diagnosis and ultimately inaccurate assessment could have lead to the death of my cat only days after visiting whats supposed to be a superior veterinary hospital care facility. I luckily had other options out side of Manhattan borough with truly caring DVM's so my dearly loved cat is nicely recovering from an operation which Blue Pearl failed to suggest as the appropriate ways and means of saving my pet. Lastly I'll state, What a sad excuse for a pet care facility. My score for your operation is less than an F. You utterly failed in your responsibilities and I won't hesitate to tell anyone who asks what my experience was when taking my cat there.

Worst Place to bring your pet!! Blue Pearl Ft Myers and $1300.00 later we left with cough syrup. We there 3 hours - most of time waiting to be seen. Our dog 'coughing' but they never tested for worms of which on serious level can cause your pet to cough. There are a lot of Very SAD Situations on this site and More people need to take time to report medical board!

I took my dog to BluePearl in Maitland Fla. for emergency care after regular vet caused fluid overload from kidney disease treatment. They determined Godiva had other issues on top of kidneys. They have better diagnostic tools and testing. They do not offer dialysis which would have probably extended her life. The doctor and tech were very caring and knowledgeable. They suggested euthanasia or $10,000 treatment I would have paid if I thought she had even a slim chance to survive. It was so hard to let her go. Godiva was 11 1/2 and very sick and weak. Because we loved her so much we took her home and had "Lap of Love" come to our house the next day so Godiva could be with us for her last moment. I wish BluePearl had dialysis.

I went to Blue Pearl at 1 am in the middle of the night on the 23rd of January. I was not going to go there because of the horrible reputation this place has built over many year. But since it was the only place open I took my chances mentally prepared to be skinned alive. I must say I was very impressed by the compassion shown by the Veterinarian and her assistant. They felt the pain I was in and did not take advantage of my vulnerable emotional state to enrich the Blue pearl establishment, on the contrary they showed loving kindness and did not charge me anything for the examination and admission. Forever grateful. May God bless this Vet and her assistant. Sincerely Franco Caterini