BluePearl Veterinary PartnersReviews of bluepearlvet.com

This pertains to the Blue Pearl Veterinary Hospital in Franklin, Tennessee. I am unable to type a complete review of my experience within this text box. I am in possession of a typed account of the situation for any who wishes to know. I have reached out to the customer experience professionals of Blue Pearl. The experience I had was of complete lack of sense of urgency, lack of clinical expertise, and lack of compassion in the treatment of my pet. My pet passed on that day. Whether or not that death could have been prevented will always be a question in the shadow of the above components. I will never utilize this agency again. I will encourage any pet owners, rescue organizations, or animal advocates to do the same. My purpose in writing this review is: 1) A hope for change in practice at above hospital. 2) To help other pet lovers avoid the heart rending experience that was mine. Specific components included: 1) Lack of preparation (no staff prepared to receive critical pet that they had foreknowledge of receiving) 2) Lack of communication (contradicting information given by several staff members, including repetitive demands for payment information that had already been given to other staff members) 3) Lack of operational knowledge for medical equipment (lack of knowledge in operating IV pumps, warmer device) 4) Promises of treatment unkept (promises for blood products that were anticipated for one hour, never initiated) 5) Prolonged time frames in order to acquire treatments in an emergency situation (30 minute wait time to acquire critical medication that was located in the adjoining room) 6) Refusal to assist when asked for help (when one staff member could not operate medical equipment/deliver emergency medication, requests for assistance to complete task were denied) 7) Lackadaisical attitude towards emergency medical events in pets (staff members setting aside emergency tasks to hold casual conversation with other staff members, look up items on google unrelated to patient care, etc) 8) Callous attitude upon death of pet. (Staff members joking, yelling, carrying on casual conversation immediately beside deceased pet and owner, as pet and owner are attempting to move to adjoining room designated for grieving persons). I will stop here, though I could continue. This needs to change.

So, DO NOT ever trust Blue Pearl "emergency" vet care! My 2 1/2 yr old GSD came down with bloat last night about 7. Almost every vet in the area refers you to these clowns. I called and they informed me they were closing at 10 and taking no new animals. I ended up in Columbia at CVet....wonderful, very professional people. They took him immediately into surgery and he is recovering. Bloat is a life threatening issue and every handler/breeder I talked to today said they had never heard of a emergency vet turning away a bloated animal. Indeed, CVet said my dog went immediately to the head of the list when they determined it was bloat. A word to the wise is sufficient.

Do NOT bring your pet to BluePearl in Appleton WI. They killed my 2 year old dog. Who went to them for a simple cough and ended up dying due to lack of care. There reason. They are understaffed.

These people are taking advantage of peoples love and emotion for their pets - BluePearl does not care any ones pets only the mighty dollar - I had to take a cat there since it was recommended by my primary vet - it cost over $4,800.00 to tell me my cat had cancer - I have cancer myself and it did not cost no $4,800.00 more like $1,000.00 - I don't know why vets recommend such a place - GREED should be in their name

We are grateful that our little dog looks like he is going to be fine. The medical side of the care, which is most important, was good. However, we were treated in a grossly unprofessional manner by the office staff, and the first doctor we saw, Dr. Caroline Andrews-Johnson. The office staff hung up the phone on us, and both she and Dr. Andrews-Johnson accused us of "yelling" at them, to justify the behavior, which never happened. The next doctor, Dr. Danielle Fraser, was very straightforward and reliable, and we are grateful that she ended up being the primary provider for our pet.

The non-veterinary staff at Blue Pearl are very kind, but the vet who handled our case was insistent, defensive and bullying. Our cat had been bitten by another animal with amputation of parts of his toes on one foot. The vet did not touch, or even closely examine his wound, but pronounced it “catastrophic” from a distance of several feet and stated they would only perform wound cleaning and transfer him to orthopedic surgery for amputation of the entire foot in 48 hours, if he lived that long. Our wish was for him to have pain relief and be sedated for a thorough cleaning and examination to determination the extent of the injury. Because the vet was so hostile and impatient, making it clear he would not receive the care he needed, because the kitty had other health conditions, and because the nearest alternative emergency hospital was 250 miles away, we made the decision, under duress, to euthanize. After his death we were able to determine that the injury likely could have been treated with simple amputation of the toes at the first joint, if EMERGENCY surgery were performed. We wrongly assumed an emergency vet hospital would have that capability. We chose the wrong hospital. We were also charged a simply outrageous fee of $500 for a simple euthanasia, with no other care provided. The vet barely looked at our pet and did not lay hands on him or examine him. She treated him like an inanimate object. We chose not to complain or make any fuss in the moment, for the sake of our kitty's comfort and anxiety level. We made the decision to euthanize based on our anxiety for his pain level, and our wish not to subject him to an additional five hour drive in his condition (we had already transported him two hours). We would NEVER choose to use this clinic again under any circumstances. It was a very traumatic and regretful experience. The lack of emergency veterinary care in rural communities is becoming a true crisis, and even the worst of care, as demonstrated at Blue Pearl, is prohibitively expensive for most people.

DON'T GO HERE IF YOU DON'T HAVE OUT OF POCKET MONEY, CREDIT CARD OR THINK YOU MIGHT QUESTION YOUR OWN CREDIT WORTHINESS!!!!! I wasn't even thinking of this when I brought my just turned 16 year old cat in who suddenly started spitting up after eating. I had a vet appointment 2 days later but panicked and brought him here. As soon as I came through the door and to the desk, they whisked him right to the back ,"He looks serious". I filled out the paperwork, and of course signing I would be responsible for payments. My guy was brought back to me where the "Doctor" told me ( after he was back there for maybe a half hour or so) that looks like he just had a little bug and was going to need some meds. I told them I had a vet visit in few days but just wanted to make sure it wasn't anything deathly or something like that. He said he should ok enough for the visit and have me orders on what I was allowed to feed him. Then came the money talk. The bill was $300. I told them I didn't have that much money ( low income) but would give all I had ($100) then be more than willing to make equal remaining monthly payments, but had to see if I qualified for their credit card. Of course didn't qualify for that either, then the start of the series of shocking events occured..I COULDN'T LEAVE UNLESS I PAID THE BILL!! I pleaded my case, the dr took my guy back with him again, but this time after "xrays" he found a "small growth" in his stomach area. WHAT?!?! You said before that...??? If he got surgery/ treatment it would be to much for me to financially care for and for my guy ( who just turned 16 and could outrun me throughout the house) to recover from. There would be a way for all financing to be paid though. I let them euthanize him & handle the cremation and everything, then all would be even, paid for. Only way I was going to be able to leave with my guy, his tags in my hands, soooo... I just resolved that this was how it was going to be. And when he gave us our "last time", now that I think back on it, when I went into the exam/good-bye room he was jumping up all over me, agitated, desperate, as if saying, " no mama, this isn't right, I'm ok, there is something else not right here" as he was actually crawling on my shoulders when I was trying to hold him, comfort him for last time, like he was trying to run away, get away. But being a legally bound and "I trust your opinion doctor" person, I let my guy take his last restlessly breaths in my arms. I still tear up thinking about this due to fact that this place is all about money over care. And the most crazy thing of this situ? I had some money come to me from the state less than 48 hours later! More than what would have covered their fee! This was almost 4 years ago and I still haven't recovered because my guy, was my ESA (stress induced epilepsy). Please be careful no matter where you go, especially here. Make sure you have enough money, a credit card, good credit rating, a friend on the side who may/will be able to help you out in a crunch...or be ready to say " good-bye" to your beloved family member. ps..just pulled the paperwork...he passed away the day of his 16th birthdate...thx for the memories, BluePearl vet Tacoma, Wa! service was 09/29/2019...this is therapeutic closure

They are predators that prey on your love for your pets. Quacks. And they will rob you. And get away with it.