BluelandReviews of blueland.com

I was really looking forward to using these products… Especially after my sister and best friend recommended them. I placed an order and made it a subscription. I didn't receive my complete order. I didn't receive the correct items for my order. I reached out to customer service and didn't hear anything I reached back out to customer service and tried to do a chat, and finally heard from someone That someone from blueland assured me they would make the order right. I thanked them for their time and told them I looked forward to receiving the correct products and using them. And then nothing… No additional email. No response to my email Nothing. I canceled my subscription. I'm not even going to use the wrong products they sent me. I don't remember the last time I was treated with such disregard by a customer service team.

I placed an order at the end of December and never received it. I contacted blueland telling them about it and was asked to confirm the shipping address which I did. I have contacting them several times (they don’t have a phone number) asking about it. All I get is an email saying they will get back in 3-5 business days. One I received asked for patience as they try to sort it out. I am so frustrated that I started a dispute with my credit card company to take it off my account. 3 months is ridiculous. I don’t want the products, just a refund.

I got dishwasher tabs last year and was so impressed with them that I bought a year's worth in bulk. I love that there's an option that reduces packaging and shipping as well as being plastic-free. Last year, I also got foaming hand soap - initially I had some trouble with it as the pump was faulty but Blueland replaced it as soon as I mentioned it. Later in the winter, I was having trouble again. This time it was due to my rather cold kitchen upsetting the soap and causing it to separate. I was give excellent instructions to clear a stuck pump and got lovely, velvety bubbles!!! And now I know how to solve any problems by myself. The laundry tablets are pretty great, too. The only thing that could be a "problem" is that they clearly don't have enough staff to deal with the rapid growth of the company and the many (I guess) questions that come their way. It does take rather a long time to get an answer. Now that I've learned that, I know to be patient.

It's hard to write a review on products you haven't been able to try. However, it is easy to write a review on the terrible customer service, and since that is my only experience thus far, that will have to do. I ordered a whole bunch of stuff almost two weeks ago, and got a shipping confirmation email estimating delivery the following Friday. Well that day came and went and nothing. I checked the tracking number on UPS and it says that they still haven't received the parcel to ship it, all while the blueland website says my order has been fulfilled. Now I am generally a reasonable person, stuff happens, shipping delays etc., but when trying to resolve the issue you have very little recourse. I have used their contact page, which doesn't allow for any writeup unless you pick the "other" button, otherwise it's just a click a button as to the problem and that's it. So none of the options are all that specific, just general blanket subjects. With that being said I have tried almost all of the options to elicit some sort of response, multiple times on multiple days. And as of right now I have yet to receive any correspondence at all. It's been days... UPDATE: I finally received a notice this last Wednesday. They apologized, offered vague assurances, reordered my original order, and sent me a shipping confirmation. However, just like last time, I have tracking info for a package that has still not made it to UPS to ship. So I suppose I'll wait one more week and then ask for a refund. What a waste of time. I'll look elsewhere for similar products and recommend not going through the trouble with this shoddy company to anyone who asks.

One of the worse experiences, i bought it friday, its thirsday amd they haven't even shipped the products. Hot an email full pf excuses and expedited shipping bla bla and still nothing. Avoid it just buy from trulyfreehome they ship roght away.

This is regarding fragrance free laundry tablets. I have a front loading HE washer. I have tried to use these tablets several times, throwing them into the back of the drum as per instructions, but at the completion of the wash cycle, I generally find most of the undissolved tablet on the rubber ring. I am using warm softened water. Disappointing as I liked the concept, but not sure if it's even cleaning the clothes. Guess I will be switching back to laundry sheets.

I like their products, however, I recently made a purchase of 3 items and only received 2 of them. I didn't receive any notification that one of the items I ordered would be missing, and I have not received replies to messages I've left with them about this. Yes, I was charged for all 3 items. This lack of communication is unacceptable.

I placed an order with Blueland three weeks ago (Order #BL3791021) and still have no tracking information, no accurate updates, and no confirmation that my order has even shipped. Their standard processing time is supposedly 2-3 business days, but here I am, 21 days later, still waiting. I have sent five emails—all met with generic responses and empty reassurances. Their customer support claims this is "not typical," yet my experience says otherwise. If delays happen, at the very least, a company should proactively update customers, provide honest timelines, and offer real solutions. Instead, Blueland’s responses have been delayed, dismissive, and completely unhelpful. To make matters worse, the only compensation offered was a measly 10% off my next order—as if I would ever trust them with another purchase! I just want my current order shipped, or at the very least, an honest response. At this point, my next recourse is to dispute the charge with my credit card provider. Buyers beware—Blueland's service is unreliable at best and outright deceptive at worst.