Bluegreen VacationsReviews of bluegreenvacations.com

My husband and I have been Bluegreen owners for years and have invested over six figures with this company. The situation has been rocky from the start with sales presentations lasting over five hours at a time, being pushed into upgrading and buying more points without full clarity. During those presentations, representatives explicitly assured us that if we ever wanted or needed to sell our ownership down the road, Bluegreen would step in and assist us. That turned out to be a complete fabrication. When we reached out asking to exit—especially after going through severe hardship following a house fire that destroyed our home—we were met with total stonewalling. Instead of honoring what we were promised at the sales table, Bluegreen representatives (including Jamarr, Yayonna, and Keshia Glasco) repeatedly told us that the only way we could get released was to transfer pay them an additional $10,000 balance first. After already taking six figures of our hard-earned money, demanding another $10,000 to be released from an agreement built on false promises is completely unacceptable. We stopped paying our maintenance fees in January because we refuse to keep funding a company that misled us from day one. Anyone considering buying into Bluegreen needs to be extremely cautious—do not believe the falsehoods behind closed doors in those presentation rooms.

If you sign up with Bluegreen, here is exactly what you can expect: Expect their sales representatives to put you under a lot of pressure. We were in a meeting with them for 5 hours where they constantly rotated managers and salespeople to wear us down. Expect the bills to continually go up! The costs are high, yet despite paying all this money, there is a total lack of booking availability. Expect them to trap you. When you realize the costs vastly outweigh the benefits and try to handle things the right way by canceling, expect your emails and letters to go completely ignored. If you do finally get an answer, don’t expect them to help you out. We do not recommend this company.

We sent a complaint in to the BCA after we finally spoke with Bluegreen. We were given options that aren't a way out. On top of that, our health has changed significantly over the years, making travel and using the timeshare unrealistic. Instead of receiving help, we keep getting sent in circles. It's been a frustrating and disappointing experience. Jamar left us voicemails, we called back and left messages, and sent emails, but never received a response. We have made every effort to connect with him and still have not received any response for over a month. BEWARE of their "charming" sales presentation because the promises they make are not the reality!!!

The yearly maintenance fees are crazy high, costing over $3,000 right now, and the worst part is they keep going up by like $300 to $400 every single year. It is just too much money for us to handle. We have tried so many times to talk to them and cancel this contract because of how bad it's hurting our budget, but nobody will actually help us out. We tried working with a representative named Keshia, but she never got back to us, and then we found out customer service just completely closed our case without even talking to us first. When we finally did get ahold of other people, the advice they gave us was awful. Nicole said our only choice was to pay off the whole timeshare, which makes no sense since we are trying to get rid of it, not spend more money. Then Kymberly told us we should just stop paying and default on the loan, which would completely wreck our credit score. Our kids do not even want this thing because they see how stressed out it makes us. It feels like they only care about taking our money and do not care about treating people with respect. We just want them to cancel this agreement and give us a refund because this whole situation is unfair. But they don’t care about their customers, they want to string us along because they can.

We have been dealing with Bluegreen and Hilton, and the experience has been disappointing to say the least. When we originally agreed to this, we were assured that we could easily travel anywhere and that this was a solid financial decision. We quickly found out that was not the case. Instead of receiving the support and service we were led to expect, it’s been the exact opposite with us being asked to pay $16k to be released. We have clearly communicated our issues and even had to file a formal complaint with the Better Business Bureau to bring awareness to the monster we are up against, and they continue to drag their feet and refuse to take responsibility for how this was presented to us which will validate us being released from our membership. We are simply asking for them to do the right thing, acknowledge the discrepancies in what we were told versus what we received, and the nature of their mistreatment once we informed them of our intention to exit. Until they step up and resolve this, I strongly warn others to be very careful before believing the fantasy that they sell you.

I have owned this timeshare for over 20 years, and today’s customer service experience was incredibly frustrating. In 2025, I reserved a week for August 2026. I later received BOTH an email and a phone call telling me the exchange could not go through because my 2026 maintenance fees had not been paid. Naturally, I understood that the transaction had been canceled. Today, I was told I had already used my 2026 week. A supervisor explained that while the “exchange” was canceled, the “reservation” was not. Apparently those are two separate things — something that was never explained to me when they called and emailed to say the exchange had been canceled. How is a customer supposed to know that? Instead of acknowledging the obvious communication problem, the supervisor actually asked me, “Did you read your contract?” The contract I signed over 20 years ago. If your policies are complicated enough that customers can lose an entire week over the difference between an “exchange” and a “reservation,” then clearly communicating that distinction should be YOUR responsibility. One simple sentence — “Your exchange is canceled, but you must also cancel the reservation or your week will be considered used” — would have prevented this entire situation. Common curtesy. I did become frustrated and raise my voice, which I regret. However, after more than 20 years of ownership, I expected better than “Did you read your contract?” Long-term owners deserve clear communication and better customer service than this.

If you’re interested in a Bluegreen timeshare, think again. Bluegreen remains an ongoing burden and has been a deeply disappointing experience for us. Every single time we attempt to exit, they completely stonewall us, despite the fact that we have been with them for +20 years. We have faced continuous difficulties trying to book vacations, directly contradicting what was promised to us during multiple sales presentations. Despite repeated assurances that upgrading our package would secure better availability, we have rarely succeeded in reserving high-demand destinations. The cherry on top is their customer service. Their customer service is basically non-existent. They either offer zero real assistance or fail to answer entirely, with no in-between. Ultimately, you end up trapped paying for something you cannot use, with no one available to help resolve it. I would strongly advise anyone considering Bluegreen to do a significant amount of research before signing anything.

Bluegreen Vacations is a SCAM company, selling LIES. Here is some information to warn you: 1. Sleazy, tricky, very pushy salespeople: some of the names include Bobbie VanLandingham, Matt Wise, Dale Bratton, Rusty Corey, Randy (forgot last name), and a female manager. Salespeople frequently pressure for upgrades through phone calls and in-person contact during resort stays. 2. Misleading: The sales process included inaccurate claims regarding the ability to rent out points to cover maintenance fees. 3. Deceptive: Information provided about the ease of making reservations and property availability proved to be false. 4. Restrictive: The point system effectively barred access to popular resorts and high-season bookings. 5. Dishonest: Promises made regarding fees, resort locations, and vacation destinations were empty promises. 6. Non-responsive and unprofessional: Ignore and disregard communication from their customers. Emails and phone calls unanswered. Put customers on hold for a long time when calling, making it such a terrible experience that emailing became a much preferred way to communicate. 7. Disappointing: The overall experience failed to align with the expectations set by sales representatives.