Bluegreen VacationsReviews of bluegreenvacations.com

My husband purchased a Bluegreen vacation for me for Mother’s Day 2 years ago. Life happened and I forgot about it. Finally booked a 4 day, 3 night stay in New Orleans. Of course the day after check in we had to sit through a sales marketing presentation. Get to the end and a skeptical but fill out paperwork to have only my “FICO score” checked to see what our numbers would look like. Our sales person walks us to the front doors as we were on limited time due to having a swamp tour scheduled. Leave there and get notifications my credit has been ran as a MORTGAGE INQURY. Go back to the next to discuss the matter. No one knows why. I let it blow over and inform them We do not wish to proceed with the purchase. We are walked to the front desk to receive our TWO $50 gift cards they promise for sitting through the presentation. The gift cards are mysteriously gone! No one can find them. My husband and I are then asked, repeatedly, if we’re sure we didn’t come back yesterday and get the gift cards. As if we came all the way from Indiana to New Orleans to steal two $50 gift cards. Smh. My husband advises them not to ask us that anymore as we have answered the question three times already. Meanwhile, our white counterparts are looking on as they receive their gift cards and go on about their day. Finally after about 20 mins, the manager comes out with the most insincere apology I’ve ever heard and offers us ONE $50 gift card. We decline and instead ask for corporates number. Leave again and call corporate to inform them of what has taken place. Corporate agrees the account says two gift cards and tries to contact that manager but she’s “gone.” We will get a call back while they look into the matter. Whatever, we go on to enjoy our vacation. Fast forward two days. We’re at home & my husband calls corporate again. The lady is apologetic and says she will issue the gifts cards and look into the incident with said manager. Then I check the mail and what do you know, there’s a letter from Barclays advising I have applied for a Bluegreen credit card with them. Um…I DID NOT!! So not only do I know have a mortgage inquiry because of them, now I also have a credit card inquiry! I call the credit card company and give them the run down. They flag my acct as fraudulent and advise it should be removed from my credit in 30-45 days. Then, here comes FedEx dropping off an envelope…with ONE $50 gift card. Smh. Sounds nice to only pay taxes and fees on a hotel room. But I would have rather just paid for my room rather than deal with this headache Bluegreen has caused me.

In short, I booked this bluegreen vacation in September for my mother and family to have a nice vacation. My mother was diagnosed with cervical cancer in 2021 and after a painful journey of chemo and radiation, went on home hospice in June 2022. I quit my job as a Primary Care Provider, Physician Associate, to move home to Tulsa OK and take care of her. This vacation at Big Cedar was affordable for our situation, and within driving distance, so it seemed like a good idea. From the get go, we were lied to about the package and mislead about many features of this experience. Upon buying the blue green vacation package, we were told we would likely be able to get in within one month, which was important since we had no prognosis for how much time she has left. They said we had no way to check availability until we purchased the package. Once we did, we found the soonest booking was over 3 months away. Thankfully, she has lasted this long, though is declining in strength, energy, and having vastly increased pain. We arrived Monday 1/30 in a terrible storm, almost crashed our car coming in, and arrived to a resort with no restaurants, no access to outside resources, and no phones or lines of communication to Big Cedar resort. Upon check in, we found out we were lied to on the phone about many of the amenities and room features we were promised. If this were a regular vacation, I promise I would not be so upset about these issues. But given this could be my mom’s very last vacation, and that my grandmother, my partner, and myself need a much needed respite from caregiving and the weight of this situation. Things we were lied to about when we had our reservation made and upon confirmation of the reservation, where I spoke with Mikel (407-587-8511) 3 weeks ago: -We were told we would have full access to all resorts and amenities of each resort on the property, which we found out upon check in was not true -Access to shuttles to take us all over the resort. We found out no shuttles come to paradise point, which is a big deal since my mom is mobility impaired and can only walk short distances, but wanted to have freedom to explore (She cannot drive due to her condition and high doses of pain medication) - We were promised the room would have 2 Jacuzzi tubs, which we hoped would help my mom with her pain and help the rest of us relax. There are no bathtubs in the room at all. -We were told on confirmation that the resort would do something special for her to make this trip special, and nothing has been done. -Told there would be a large breakfast at the vacation presentation, which I showed up to and there was no breakfast or food at all. Since we have been here, the heated pools have been cold, the hot tubs have been closed, and we have had to drive in dangerous conditions to get groceries. This was partially paid for by money donated to her through a gofundme, which makes me feel sick that we were lied to and taken advantage of given this situation. I called customer service and spoke with an Andrew who would not help me on the phone, would not file a complaint, and would not direct me to anyone else to speak to. At the end of the day, we were lied to, and I cannot recommend this organization.

Really horrible company. Every time we go for an owner update they lie. DO NOT BUY FROM THESE CROOKS.

We have been owners for over 25 years. We have had wonderful vacations. The resorts are beautiful and clean. Staff is friendly and helpful. We don't attend the update which are really sales meeting because we don't need more points and sales staff lie. So we stay away. But overall we are happy with BG.

There a joke I'm and owner I want out They there pretty much force you to buy In a Indirect way we were stuck in one of those 4hour plus we did what ever they wanted just get out of there DONT BUY THERE STUFF !!! Tired getting one extra night at the Seabreeze because THEY messed it up and only gave me two nights and not three nights like I asked

I gave 1 star because 0 was not an option. I bought a Blue Green vacation I should’ve checked them out first as I would advise you to . The presentation was in store, everything I was told was incorrect, lies , fraudulent to say the least. Two months ago I mailed them a letter and imagine just imagine I have received no response, I gave them my Email, phone number and text. Mr . Morris should be ashamed of his involvement with this Company. I have already done a review with the Better Business Bureau. Warning, Warning stay away. I am posting reviews on every Social Media sources available.

Can’t sign in to make a reservation. Don’t know what’s wrong with their website. They’re never there on the weekends really poor customer service would never use again.

My mother bought from this scam company and had nothing but problems. Then this fraud company harrassed us for payment when my mother passed away. Never do any kind of business with them. Rude and unproffessional as they can be. Save your money and hassle and go elsewhere.