Bluegreen VacationsReviews of bluegreenvacations.com

We have paid over $10,000 toward this ownership, yet every time we ask for help, we get the same response. Bluegreen keeps pointing us to resale, title transfer, or other departments, but nobody is willing to discuss a real cancellation option. During our call with Kiesha Glasco, it was acknowledged that we have never used the timeshare. We also explained our health issues and financial hardship, but the ongoing maintenance fees continue to be a burden on our fixed income. Bluegreen's latest response did not address our concerns. It simply repeated the same information we have already been given. We are tired of being sent in circles and just want a reasonable way to end this ownership.

I bought into Bluegreen Vacations after attending one of their sales presentations, where they put us under a tremendous amount of pressure. Bluegreen put on a dog and pony show about how great all of this would be. The reality has been a nightmare, and I strongly advise anyone considering a purchase to walk away. Over the years, our maintenance fees have skyrocketed to the point where it’s impossible to keep us with. Bluegreen will take your points if you cannot use them and offer no refund in return. Bluegreen has also shown absolutely no empathy for our concerns. Reaching out for help results in agonizingly long hold times, unreturned calls from management, and dismissive letters. Avoid this company at all costs.

The representative who sold me this said I could get a refund before 1 year if it didn't work out. She promised that there was no risk and I could get my refund if I called in. The company policy is 30 days and they made no exception even though I was promised this by their companies representative. They didn't know why I was told this, but it was obvious that they made this false promise to close the sale. The customer service team that I spoke with is unable to make decisions and I was unable to speak to anyone that can go off script.

Our experience with Bluegreen Vacations has been plagued by relentless pressure to spend more money in mandatory meetings that last for hours. While we were promised priority booking and excellent resort access, the reality has been nothing but restricted availability and deep frustration whenever we actually tried to book a vacation. Every time we visited a resort, we felt cornered into attending these meetings where they pushed us to make further purchases, which felt like harassment. Over the years, the bills have never stopped going up. We do not recommend Bluegreen Vacations

Do not choose Bluegreen if you are looking for flexibility, honesty, and availability. Since purchasing our timeshare we have been met with nothing but unmet promises and a massive financial burden. Trying to align their zero availability with a family’s schedule is completely impossible!

If I could leave a 0 star I would. With the timeshare offer, when they offered it to me when they called me, they never told me that when they booked me into the Golden Nugget, that I would have to pay a $51 a night resort fee, or I would have never signed up for it. They also upgraded, they say it was an upgrade, but it's really not an upgrade. It was, I needed an ADA room, and they charged me $16.95 a night, which is not what they're supposed to do for an ADA room. But that was on top, so the total they charged me on top of what I had to pay for the resort, the timeshare thing that I had to go to their presentation for, the cost of the room for me to stay at the Golden Nugget was $215 plus $279 for the three-night stay and me to do their presentation. That was absolutely ridiculous. And I just want to send them a stern review that I'm not happy.

Don't waste your time or money with Bluegreen Vacations. My family has been trying to cancel our timeshare for almost two years, but they just give us the runaround between their corporate office and their collections agency, Pinnacle Recovery. Their own policy says they’ll cancel your membership after 120 days of non-payment, but we haven't paid a dime since March 2024 and they still won't let us go. Instead, they keep sending us bills for a service we can't even use. Bluegreen says they can't help because the account is in collections, and the collections agency says they can't help because Bluegreen has the account. It’s a total mess and they completely ignore our letters for months at a time. Save yourself the headache and stay far away from this company.

If you buy Bluegreen, here is exactly what you can expect. You can expect to be lure you into a sales room by offering gifts, only to be trapped in a three hour sales presentation where they constantly rotate salespeople to wear you down. You can expect to be completely misled about the true costs, finding out later about hidden charges and watching your maintenance fees skyrocket year by year. You can also expect subpar properties that do not match the quality you were promised. On top of all that, you can expect them to look you in the eye and say it is a great investment your kids can take over without maintenance fees, which is a total lie. Save yourself the headache and walk away from Bluegreen Vacations.