BlueflyReviews of bluefly.com

WAS 15% DAY OFF AND I VE PLACED AND PAID AN ORDER 542$ BUT THE SYSTEM REFUSE MY PAYMENT. I VE TEXTED TO THE CUSTOMER SERVICE 15 EMAIL LOOSING ALL THE DAY BUT THEY ANSWER WITH COPY AND PASTE EMAIL. THE ORDER WAS CONFIRMED BUT AFTER THE PAYMENT NOT. THEY NEVER PROPOSED TO USE A DIFFERENT PAYMENT OR SENDING THE LINK OF PAYMENT OR ASKED ME TO SEND THE TOTAL AMOUNT OR HOW SOLVE MY PROBLEM. THEY ONLY SENDED SAME MAIL 6 TIMES APOLOGIZES WAS OUR SYSTEM...BUT AT THE END I CAN'T ORDER BUT I LOOSE AN ENTIRE DAY TEXTING EMAIL TO THIS RIDICOLOUS SHOP

Its unfortunate that so many people leave negative reviews here. The customer service was incredible and I was talking with someone several times a day via email who was polite and competent and answers all of my questions and concerns. The negative reviews affected my trust in making my purchase but the customer service and quick delivery of my expensive product was very impressive. I will be coming back again and again. Don't be fooled by the negative reviews. Most people only take the time to complain and not to rave about good service.

Package is undeliverable since this company failed to tell me a signature is required and when I contacted them for assistance I got what appeared to be a child replying to me, as they didn’t even attempt to address the issue, they just told me I hurt their feelings when I advised that since they failed to tel me a signature is required this item and package is useless to me as I won’t be home to receive it.

Ordered expensive shoes that were suppose to be delivered by UPS. Bluefly is Claiming package was delivered but no package was ever received. There was no insurance by Bluefly and they claim package was delivered which was not. There is no picture proof upon delivery and Bluefly will not issue a refund. Stay away from this web site.

they put up products they do not have. They take your money. They say they will be returning your money, and the products are sold out - unless you want to pay double................Don't shop here

A petulant lone keyboard warrior is the entirety of customer service You heard me. Your ridiculous and unhinged responses to me asking to verify details that I didn’t have access had me raising an eyebrow. But your defensiveness? How do you still have a job? I guess biz is that good, eh? Listen people: Gilt. Poshmark. 1stDibs. Go there. The service is better, the merchandise is authentic. And in the event your parcel remains undelivered, you won’t have to deal with a two-year-old who is mad at the entire world that their job involves some tact. The rest of your garbage is being returned. You clearly need it more than I do.

I am very impressed with bluefly.com. I ordered a pair of shoes on Sunday night and received exactly what I ordered on Tuesday!

I am absolutely thrilled with my Louis Vuitton handbag. Bluefly was very clear that this was a previously owned bag. To my surprise and delight it was brand new! Not a bit of use. I thought to myself how can this be real?? I took it to my local LV store to verify and low and behold it is!! I was convinced it was to good to be true at this reasonable price!! I ordered this bag on a Friday and it was delivered Tuesday morning. It was delivered in brand new packaging! Bluefly was very responsive and understanding when I communicated with them! I will absolutely buy all my handbags here. I have been a customer for over 24 years and have never had an issue. Thanks again for the beautiful bag!!