BlueflyReviews of bluefly.com

I just got off the phone with a rep a minute ago. I received a damaged Gucci bag- scratched and worn metal- displayed online as "new" on Oct. 30, I called the SAME DAY to report it and got an email 5 days later asking if I wanted to return and I replied yes, 9 days ago they said they were going to send me the label- still haven't received it. I called at 9 am this morning, a rep told me their supervisor has it under "urgent" and I would receive it by the end of the day. Nope. Just called again and they said I would get it "later today". Based on the last incidents I HIGHLY doubt it. From reading so many other's awful return experiences with BF, I'm terrified that I'm not even going to receive my refund once they receive the package. If that's the case, I would absolutely consider chargeback or BBB. I am extremely disappointed in your company, Bluefly. I expected a more helpful and efficient customer service from you- especially when it's dealing with an $1,800 order!!! From my experience, I would advise anyone to stay away from this company. **UPDATE: No return label. After having a rep telling me "business hours are technically till 9pm..." Well, its 9 now and I have received nothing from you guys. I can't believe the way they blatantly lie and give horrible excuses. Disgusted. Also, you claim to answer emails within 24 hours... what about the 3 emails I sent DAYS ago with no response?

I placed the order for a specific shoe size that normally fits for that brand. It took about a week to receive it on Sep. 12. After a few days, I attempted to return it as the shoes were way too large but it wasn't possible to do it online. I waited a few more days with no luck. So I emailed customer service well before the 30-day mark. No reply for 4 days. Then, I called them to learn that the return time is 21 days (never specified in the order) and a return cannot be accepted. This is not how a serious company deals with customers, let alone long-time ones (I purchased there several times), especially when the return window is not clearly specified. From now on I will definitely steer clear. Plenty other options out there. What a shame.

In one instance, an item I ordered and paid for did not ship for over a month. I waited this long to email customer service because I was already aware that Bluefly uses the absolute slowest shipping methods. When I asked for a refund, they said I would have a store credit on my account, but the store credit never appeared. Months later I decide to use my credit and it's not there. So they've not sent me the item and not refunded me, what a scam.

I ordered a pair of shoes sized 39 and was given 39.5 instead. Obviously, it couldn't fit well and I was told by Bluefly to ship the item back and that I would get full refund including returning shipping for the item. I was was advised to email Bluefly's finance department the receipt for my return shipping charges so that I can get my refund. I've emailed the finance department thrice on 6, 8 and 13 July and did not even get an acknowledgement from them. This is unacceptable and reflects a very poor standard of customer service from Bluefly. The total amount to be refunded is USD$326.43(cost of shoes and initial shipping from US to Singapore) + SGD$41.25 (return shipping from Singapore to US). I hope that Bluefly is not in the business of scamming its customers and hope and that I can get my money back as the item I received was not what I ordered and I have returned the item as advised. I'm very disappointed with Bluefly's finance dept for conveniently ignoring my emails when I'm asking for a refund. If they are ignoring me, I expect Bluefly to take this up their finance dept directly instead of making me email an unresponsive entity time and again. I've already been highly inconvenienced by this matter as I had to arrange for return shipping, I won't be getting the item that I wanted and my refund is being held by Bluefly. I have attached the receipt again for the third time in my email to bluefly and bluefly credit. I've also given them the tracking number. I hope to get an update or at least an acknowledgement regarding this matter soon. I hope that Bluefly will efficiently resolve the matter on your end and not inconvenience me any further. I've edited this review to update that my refund has been given to me without as much as an apology by Bluefly, after I've posted this review. It is the first and last time shopping with them. Never again!

I bought a dress that did not fit. When I tried to return it it was pass its 21 day return policy. How? They took 12 days to ship and I needed to ship 5 to 10 days before those 21 days in order for them to receive it on time. So I'm stuck with a $120 dress that does not fit! Thanks BlueFly this first time customer is dissatisfied!

I ordered a gorgeous pair of Prada shoes (on sale), which I received in a very timely manner. The were shipped the very next day and I received the correct tracking number upon dispatch. The shoes are perfect and even better in person than pictured. I felt the need state my positive experience amongst the negativity. Granted, I may have been singing a different tune if I had to return them. However, I am more than satisfied with my purchase.

I ordered three Harrison cashmere sweaters from Bluefly.com in early November 2014. After less than 10 wearings each, all three showed varying degrees of pilling on the sweaters. I've had cashmere sweaters for years with no signs of pilling, but in attempting to rectify with Bluefly in February 2015, they said that was 'normal wear', and were unwilling to do anything about it. It took two and a half days for a response of 'tough'. Of course, you only wear the same thing so often, so I didn't figure out the sweaters were junk until my dispute rights had expired with PayPal. I reached out for a 'goodwill' replacement or refund, and was told by PayPal I was out of luck. The only positive I can think of are that they shipped quickly. I'll certainly never buy from Bluefly again, neither should you.

I attempted a purchase with Bluefly on 1/28/15, rec'd an email on 2/4/15 stating my purchase was shipped the day before. The tracking number didn't work so I called daily, asking for some resolution. I tried using the Bluefly website as well as mobile app but to no avail as both keep freezing. It's now 2/18 and bluefly is saying the item will be shipped out TOMORROW!!!!!!! Whenever I ask to speak with a manager, they say someone will call back but I don't believe them now. Did the vendor purposely try to con me with a fake tracking number? Why is bluefly acting on their behalf, not allowing me to call the vendor directly? I would recommend that Bluefly not be given any more business. Bluefly doesn't seem to take the consumer seriously. I was treated with condescension, no resolution at all. I am now trying to get my hard earned money back. After reading all sorts of negative reviews, I am wondering if I will succeed.