BlueflyReviews of bluefly.com

Ordered a beanie and a scarf (Portolano powder pink cashmere rib knit infinity scarf and beanie). Received two scarves instead. Attempted to return one scarf and get a beanie. Beanie is out of stock. After multiple email exchange a customer service representative, received a return shipping label and mailed both scarves back. However, they only refunded me for a beanie (1/2 price of the scarf) instead of refunding me for both (scarf & beanie). Had to spend 30+ minutes on the phone with another customer service representative (who was extremely rude - not even a single sorry for the mess up!) before they finally promised to process a refund within 7 business days. Never again!

I was shopping and thought I was getting a good deal. That was until I went to checkout and the price increased by $12.50 an item first. I thought it was a mistake so I tried another time with same results. The final time I tried it almost doubled in price. I don't know if bluefly does this on purpose to see who will by at the higher price or not notice. This is the second experience like this I've had with the company. I understand the tactics to increase profits; I find them a little disturbing and makes me lose trust in the company. Are their profits shrinking?

Item: Gucci Sneaker Shipping time (from order to receipt): 13 days . Shipment destination : Singapore Packaging : Gucci box within a seal corrugated cardboard box. Condition of item: Item exactly as ordered(correct size and color; good condition) Comment: Happy with purchase but do wish a shorter shipping time. However, they did indicate delivery within 10 Business Day in my order, thus still very satisfy with their delivery. Note: It appear that the best way to track international shipment would be using "International Tracking" link in Bluefly order confirmation email. When I used bluefly account's order tracking, it only show delivery from bluefly warehouse to Fedex ERLANGER, KY location. I am not sure if this is unique case but adding this information in the event someone encountered similar situation when tracking their international shipment.

I purchased 3 clothing items from Bluefly. I paid them sales tax and duties because I am in Canada - this was paid directly to Bluefly through my Paypal acount. When I received the items they were too large and I needed to return them. I paid for shipping to return to the company. Bluefly only refunded me partially for my payment, refusing to return my sales tax and duties ($71USD=97$CDN!!). They told me that Paypal was responsible for paying the taxes & duties to the Canadian government and thus they would not refund me. When I contacted Paypal this was of course not the case, as Bluefly received the full payment of my taxes & duties from Paypal with the original payment. I will never order from this company again. Also their Customer Service lady lied to me by telling me it was Paypal's responsibility to refund my taxes! I have filed a complaint through Paypal.

12/18 Ordered an Aegean bathrobe for my daughter's Christmas present. It's very specific as it appeared in one of my daughter's all-time favorite movies. Opened up the box today, and it is the wrong Aegean product. Called customer service and they are closed, and will try tomorrow.This is my first experience with Bluefly, so I will update as I go along. 12/19 I called as soon as customer support opened, and my original product was sold out. However the exact product in a "long version" (long robe instead of the short one) was available. I was going to just order the long version as my daughter might be okay with the long robe. I was told I could order the longer one at full price (this long robe was on sale right before I ordered the short version.). The customer service person was very nice and tried to see if he could at least offer a discount but was refused and then said that since the long version was final sale, it could not be returned.. I said that I should be able to return if necessary since I ordered the right product, and am not at fault for Bluefly shipping me the wrong product. But, he said according to policy, if I ordered the long version I would be stuck with it. I am returning the original wrong order and have already ordered the "long version" from another company as the original short version is now sold out everywhere. I will get to experience Bluefly's return process and will update after Christmas.

I have been shopping at Bluefly for at least 2 years and only once (first time shopping did I experience a glitch-the wrong coat was sent to me but retrospect the mistake was quickly corrected). Never again did I have any issues, and a full refund is always an option ( store credit one gets a free return label and for full refund $7.95 reduction from the return).

My first order in Bluefly was a pair of Prada sneakers and I couldn't be happier, today I got delivery of my YSL suit and it is beyond what I expected, it got delivered on time in perfect conditions, I wouldn't doubt ordering from Bluefly again I literally just made myself and account to mention how good Bluefly is, I am really happy with my purchases

I had ordered a cosmetics case through bluefly in September, and proceeded through to checkout without login in as a member. Once the site had processed my details, it displayed an error message. At that point I had not received any confirmation of purchase. I had thought, maybe I should create a membership to process the order, and that had worked. After the purchase had been confirmed, I double checked my paypal, just to check the rates and realised I'd been charged for the initial order I had placed (which I received the error message), I quickly messaged bluefly customer service to try and figure out what had happened and to cancel the initial order. I received an email back 3 days later saying I cannot cancel an order via email, although it was the fault of the website failure that had caused the issue. There had been emailing back and forth, with various bluefly customer service team members, not being able to locate the initial order due to different email addresses being used, where they could've simply searched for matching names and addresses, which could've been a simple solution. Afterward, I shipped the initial order back, and only received a partial refund. I received a completely random amount on the return shipping (clearly they should not be running a business if they can't do simple maths), then also a partial refund on the item and even charged for a $6.95 shipping fee when blatantly it was at the fault of their website. It has been 2 weeks since their last email of 'We sincerely apologize for the delay in getting back to you. We are further researching the credits to your order so that we may give you a clearer understanding of what you were charged. We will be sending more information to you shortly. We appreciate your patience.' So, please please please, save yourself the agony of dealing with this so called 'company', save yourself the hassle, they may have great deals, but trust me, it's so not worth it!!!