BlueflyReviews of bluefly.com

This was my first and last experience with Bluefly. After purchasing TOD's loafers for my husband's birthday, it took a whole 10 days for the item to ship. This was only initiated after I called customer service, looking for the tracking number. They also did not indicate that the shoes run 1 whole size bigger, turning size 11 into 12. Did I also mention they were on final sale? Oh yeah, when I called to explain my situation and seeking help, the rep quoted that the item was on final sale. After spending over $500 on these shoes, I had little assistance or empathy from Bluefly's customer service. I will stick to shopping at marketplaces that care more about their consumers.

Instead of one of the items I ordered, I received something completely different. Bluefly customer service said they couldn's assist because it was sent by the Marketplace. What's the point of ordering via Bluefly if they don't even handle the sale?

Love this dress and the service from Bluefly

I'm still waiting to hear from your customer service team about my glasses arriving completely warped, the delivery also took approx 4 weeks

Initial ordered 5 items on july4, promised 15% off refund, didn’t apply; 2 items received on july23, another 2 items only received on aug6. Still 1 item is missing, email 4 times about the missing item, missing refund n one extra charged necklace but zero reply until now... which is more than a month for one order... totally miserable!

Items were of excellent quality, just at a lower cost. My eye doctor I took them to put lenses in the frames. Told me the the frames were to expensive to do it themselves, but they did give me a referral for another eye doctor that will do it. I am truly pleased. Thank you

Reasonable prices, easy ordering, nice customer service, super item selections.

took two weeks just to ship i guess i'm just too use to amazon 2 day delivery .would not deal with again.