Bon
Communication
I received a product that didn’t really look like the picture, which was fine. I returned it and was aware that it could take within 10 days for a refund ( which is ridiculous) but ok. I reached out several times just for an update and they NEVER RESPONDED. They keep lying saying they responded to my inquiries, which never happened!!! I absolutely filed a charge back because I didn’t know if my refund was being processed. Again because no one ever notified me or responded to my emails. They only responded because I filed a case with the BBB. Then lied and said they responded to me. The customer service and communication is nonexistent, and their business practices are poor. Had you actually responded to a simple update request. This would be a nonissue. If you order from them don’t bother returning it. They pretty much ghost you and won’t reply if you have questions within the processing period. It should be full transparency that they won’t process your return for exactly business 10 days (not within) and they won’t respond to any inquiries during that time. They clearly have had issues in the past regarding this very issue. Buyer beware. Too bad because they have pretty good selections for decent prices. It’s no wonder why they have horrible customer service reviews. I honestly never received any response from them. If they can provide proof to me that they responded I will gladly delete and edit my review. Show me that you responded with proof of receipt. That was my only issue in the first place. I reached out numerous times but no one got back to me. It was Not the time in which the processing took place. I even checked my email history and there was nothing. I just checked again for 10/20/2025 and don’t have anything in my inbox. I just wanted an update on the processing time. That would have avoided this situation. I went back on the BBB and was able to find/ see your screenshot. I also went to the junk folder of another email that I had issues with. I thought it was coming to my regular email. I promise you I never saw this. I apologize for the misunderstanding and miscommunication. I will amend my review immediately. If there is something I can send to BBB. I will also do that as well.
Response from BlueflyOct 24, 2025
Customer has emailed several times and received a reply for each email that as per our return policy which is clearly posted on the site it may take up to 10 business days to process a return as well as additional times for the payment processor to issue the credit - customer also filed a charge back knowing the return was being processed, then complained to the BBB about the very same issue which has been explained multiple times. The refund has been processed on time and the customer received a notification by email. We are unsure which communication the customer was expecting beyond providing the refund policy timing as well as detailed explanation about how the return is being processed. We do not appreciate false claims about an issue that was being communicated back to the customer just because they do not accept that our refund policy takes a certain amount of time which was clearly posted on the site prior to making any purchase Customer is bring dishonest which we do not appreciate here is the proof he received reply on his email and never responded email send to customer on 10/20 advising them of the time it takes to process - they also lied on their complaint to the BBB to which we sent proof of e-mailing back Proof that we responded on 10/20 has been provided on the false BB complaint as a screen shot as well as customer may check his emails