May S.
AVOID APPLYING FOR SPAIN VISA / AVOID USING BLS
If you do not know how humiliating applying for a simple tourist visa is , try your luck with these guys! I am beyond disappointed to be treated with such horrible way by a company that claims to be offering great services and linking governments to coustomers. I had a visa appointment (Spain Schengen Visa) with them today at 13:00 in Manchester. I am at the bus stop waiting to get to Leeds Train Station , I am checking my inbox as you do on a Monday morning, and to my surprise I find an E-mail from BLS international that was sent at 4 AM today to tell me that my appointment was cancelled , no proper explanation given, and that I would need to rebook. At this point I lost bus tickets , and train tickets … As part of the visa process I had to book full flight tickets and hotel accommodation to show as proof, which I am now at a big risk of loosing as well … i stay calm ,and start a new application to try and rebook …. my heart drops to my knees , no available appointments for whatever is left of March / and the whole of April 2022. ( Holiday is booked for the beginning of May 2022) After more than 10 times of trying to get through and put on hold for 20 minutes, I receive a horrifying attitude from one the call center representatives who has no intent to help , or even to try and understand the situation , just pushing “Ma’am,there is nothing that we can do to about it ” down my throat .. I am there begging them on the other end of the line to just see if they can squeeze me in today, tomorrow , any date , any time.. to avoid loosing £££ worth of flight tickets and hotel. I booked this appointment at the beginning of March 2022 , Why has my appointment been cancelled on the same day? And why am I not even being treated like a human being , and at least given a reasonable explanation of what happened ? Why am I not being given another appointment ? Who is held accountable for this ? Who do people turn to- to be treated respectfully and fairly ? Is the Spanish counslate / Embassy aware of how a lot of customers are treated? It only takes a second to read the Google / trust pilot reviews .. I think it’s time for something to change .. people are being treated horribly , people are losing their hard earned money through no fault of their own!!




