Blix BikeReviews of blixbike.com

Do not buy from this company. They have the worst customer service. Products are not shipped when promised. You have to pay for returns if you get a defective piece. The light on my bike was broken and customer service said that i must have broken it!!!!! Seriously!!! Ordered a part and paid for it in October. Was supposed to get the part in a week. It is December 21 and there is no communication from the company.

Terrible Customer service. DO NOT BUY from Blix. Go to Rad Bikes, Go to a Chinese company, go anywhere but Blix. They have been zero help, have terrible attitudes and are almost rude when talking to you. I would never buy a bike from Blix again.

I ordered a bike and several accessories for my wife for Christmas. The website advertised that they would all ship within 2-3 days. Now they are saying that the order wont ship complete till after Christmas. The most disappointing was how rudely their customer service employee (A.J.) was when I contacted Blix about the shipment. What a disappointment that they can't deliver what they advertised.

I was contacting Blix pre-purchase because I had some technical questions about a new model. Their customer service took 9 days to respond and when they did, they had no answer to my simple question. They said someone with knowledge would reach out to me, no one ever has. They design some cool bikes, but do not do the work of supporting their products, it's a real shame.

First bike had a whole host of problems (broken stand, second battery not connecting, very loud sound when braking), so I sent it back. Second bike has even more problems. They still haven't paid me back for the 1st bike so I am now very concerned about getting my money back. Stay away, the bikes are obviously very very cheaply made and not worth it, so much hassle.

Note that their customer service is horrible. Impossible to get people on the phone and when you do they flat out lie to you about when things will be shipped. They like to present themself as customer friendly, but are horrible. I'd rather call a cable company

Buyer beware. Blix Bikes has zero/no customer service report. You will NEVER be able to reach a person on their phone number. You will be asked to submit a request to an email and then they will ask you to fill out a form. The form will inevitably break so you have to re-email the support person who promises a response from a technician in 3-5 days. I'm going on close to 10 days of waiting now. All of his and they sent me a defective and unsafe to ride bicycle. I rode 13 miles and 7 pieces fell off of the bike. I am pretty sure they scammed me by selling me a returned item as if it was new. There was no damage to the packaging yet the bike had dents and scratches and the battery was scuffed.

DO NOT BUY THE BLIX PACK!!! Worst $2300 I EVER WASTED! DO NOT PUT YOUR PRECIOUS CHILDREN ON THE BACK OF THIS BIKE! IT IS TOO DANGEROUS. I have fallen off this bike for the last time. I was seriously injured last fall. Got it out to take on vacation this spring and the big battery wouldn't charge. We were all ready to go before I realized it but I knew the second battery would be sufficient. I have had this bike less than a year and have under 150 miles on it. Today I had to stop quickly and it thru me off and the front wheel broke so now I have a very expensive paper weight. We have to tie it to the back of the camper just to get it home. It is a beautiful bike to look at but DO NOT BUY THIS BIKE UNLESS YOU ARE A 300 POUND MALE BODYBUILDER. It is DANGEROUS TO YOUR HEALTH AND WELL BEING. The motor is not strong enough to start on any kind of incline without tipping over. The only time I have not been afraid to ride this bike is when I am on a completely flat road with no hills, no traffic, no turns but otherwise when riding on a flat road it is ok. Again, the biggest waste of money I think I have ever spent!