Blix BikeReviews of blixbike.com

First, I would like to state that I have no issues with Blix's products. I bought my Blix Aveny 5 years ago. I have over 6000 miles on that bike and as of today, the only things I needed to replace was tires, brake pads, and a few broken spokes. So in Nov 2024 I baught my wife a Blix Sol Eclipse Cruiser. After 150 miles the battery stopped charging and I requested a warranty replacement from Blix on Jan 2. On Jan 6 the US Tech agreed and submitted a waranty replacment request. On Jan 8 it was "approved". And then I waited, and waited. Finally on Feb 2 they sent my an order number, BUT COULD NOT GIVE ME AN APPROX SHIPPING DATE. Then on Feb 12, they asked me to return the defected battery. I said I would as soon as they sent me a tracking number for my new one. Then I waited and waited, complained a few times and waited some more. Finally on Mar 31, UPS delivered a new battery to me, 3 months after the failure was reported. And my story does not end here. The battery they sent me DOES NOT fit my bike! Haven't heard from them yet. So understand the lack of professionalism this company has before you purchase their products. My wife's bike is still useless 3 months after reporting a warranty issue

They talk a good story but now 3 months into a battery warranty replacement and guess what NO battery, no communication nobody’s ever available and the phone number just rings and tells you to call during THEIR convent hours 12-4 pacific time all a farce going to reverse CC card payment of two years for non performance of warranty, see if that does the trick

Worst purchasing experience I've ever had. Ordered two bikes. Both came a month late and damaged due to extremely cheap packaging. Delivery of the bikes was so bad, it deserves a whole separate thread. Received return labels on the bikes, plus accessories. They've had all returns in their possession for 4 weeks. Still no refund. For two solid weeks, could not get anyone to answer the phone or reply to an email. Finally received a response. Was told my situation had been "escalated" to management. That was a week ago. Still no refund. If this isn't the worst online retailer on the planet, they are definitely in the top five.

Review: I purchased this bike expecting a smooth experience, but it turned out to be a huge disappointment. The bike itself was extremely heavy, making it nearly impossible to carry up and down the stairs. It was completely impractical for my needs, so I had to return it. However, the real issue is the terrible customer service. Despite returning the bike, I have yet to receive my refund. I’ve sent multiple emails, and they haven’t even bothered to respond. It’s frustrating and unacceptable to be ignored after spending my hard-earned money. I would not recommend buying from this company unless you’re willing to risk poor service and potentially losing your money. Still waiting for my refund!

DON'T buy a Blix bike!!!!! I'm stuck with a $2500 paperweight!!!!! I've spent months, replaced two controllers, a wiring harness, and a display and still have no throttle, no pas, and the display still reads 0% battery charge on a fully charged battery!! I've since bought an ebike off of Amazon and have yet to have any problems (for a 1/3 the price, and I hate Amazon). Don't buy from Blix! Buy from anyone else and save yourself a fricken headache!!

I submitted an order on July 1 and today (August 28) I received only some parts... they are very disorganized; they charge me in full $2500 and my bike is not completed. The summer is over soon. It will be great if they notice me in advance that the bike will be in back order. The message was it will be shipped in 5-8 days.. totally false.

Bke is 6 Years old, display screen for power stops work. BLIX sorry we don't have a part to replace the unit. Worth bike now, going to scrap it. For what they charge you'd think they'd warehouse parts WT F

Serious issues!! We ordered 4 bikes. Big mistake! They have really crappy customer service. They ship incorrect items. They take no responsibility for their errors. It sucks.