Blink HealthReviews of blinkhealth.com

My doctor sent my prescription to this service. It needed prior authorization which was obtained from my insurance company in a few days. My insurance company does not work directly with this service. I called customer service to find out if they received the prior authorization. I spoke with seven customer service representatives over two days before the order was put through. Every representative said something different. They sent my order to a different state and only postal delivery. No supervisor was available and no supervisor called back in over 3 days! I called the pharmacy to which my prescription was sent and they could not give me a date when the prescription might be available. They just said they had many orders. This means I may have to wait three weeks to get medication that is immediately needed. Bad service, unclear messaging, uninformed personnel all the way through. And no supervisors. A supervisor should be available on any call, especially given the poor communication. Customers are not purchasing widgets or home decor; they are trying to get needed medications. A three week wait is too long. Highly dissatisfied and not even sure I will ever get this medication. Badly organized company and NOT what they advertise in terms of service and supply.

I have no issues at all with them. Good service, anyone i spoke with was polite. All the meds came on time and intact.

I was waiting for my medication ACCRUFeR very long time :(

If I could give negative stars…I would. Horrible customer communication and processes. I got bounced around from person to person via phone and text and never clear resolution of problem. No one intelligent or thoughtful enough to answer questions about an urgent need for Rx. Refuse to use them again.

So I received the first to vials of my medication and then nothing. They told me they would ship monthly. Now I have to call first to initiate. They said with my insurance would be no charge, but now they have to check pricing and I need to call to remind them. Bad service, bad communication. Now they tell me if I want auto refill I have to request it. Not impressed.

This company has been horrible to deal with. For one thing, there is not enough of the product to last until you get a refill, and the frequency of the refills are inconsistent. Their communications aren't much better: I get an email telling me my medication is "about to ship". 5 days later I get an email telling me it's on the way. I might get it 1 week after that! This time, they told me 6 days after "it's about to ship" that they needed payment (ins. deductible). They refused the credit card transaction, and tried to tell me it was for "insufficient funds" when I know for a fact there is almost $3,000 on the card. Trying to submit another payment using their "app" which just redirected to their website....without any way to pay. Had to engage an unhelpful representative, who put me through the paces of accepting disclosures, etc. like a new customer in order to process my "refill", which for sure will be at least a week late, AGAIN. At every step of the way, these people just come across as heartless idiots.

This company shipping is terrible. If you need anything in a hurry don't order from here. The want you pay the extra in shipping charges to get it in a reasonable time. Total Unacceptable!

Blink is always on top of the orders, communicates clearly and billing is managed efficiently. Doing this for years and are trustworthy in the area of filling scripts in timely courteous manner.