If I could leave a negative review I would, how could you possibly put out a home monitoring system this bad. People rely on this to monitor their homes. I 110% recommend not buying this at all, don’t even think about it. They teamed me in on price and then delivered a shit product. Spend the little extra money for ring, if you don’t have it just get accustomed to not sleeping at night to secure your home. This product is shit and does not work.
CC
Charles C.
This company is garbage
This company is garbage and so are it's products! Avoid this company like the clap!
ET
Eileen T.
Do not purchase Blink cameras
Do not purchase Blink cameras. Mine died about 6 months in. They are still under warranty but Blink (now owned by Amazon) refuses to replace them. You have to e mail, phone call to about 50 people all in a foreign county (extremely hard to understand). They all have you do the same thing, setting the same broken cameras up again, going over the same things with multiple people. The worst thing is they want you to grant them access to your indoor camera system-no way-not safe. They also want you to turn off your whole home wi fi-no way everything else is working. It has been a couple of months and I still do not have my replacement cameras. Horrendous customer service!
SC
S C.
Don't buy
Don't buy. You need a subscription to work
CO
Consumer
Zu Blink Technical Support
Zu Blink Technical Support: Wochenlang wurde ich hingehalten: Mal sollte ich die Batterien wechseln - 6 Tage keine Antwort. Auf Nachfrage: ich soll den Router resetten. Tagelanges Warten… so ging das bestimmt 7/8 Wochen!
Ich werde die Kamera (die sich nach ca. einem Jahr „verabschiedet“ hat) entsorgen und mir ein anderes System zulegen.
AA
Antonio Aljama G.
La duración de la vista en directo dura muy poco…
La duración de la vista en directo dura muy poco y hay que estar activando continuar a cada momento lo cual es muy incómodo y aún así se desconecta lo cual es muy molesto. Tendrían que cambiar esto y no obligar a que te suscribas y pagues.
SS
Stephen S.
Slow slow slow/ and poor to retrieve…
Slow slow slow/ and poor to retrieve footage
TS
Tony S.
Awful. Are they reading from a script?
Well, where do I start with Blink Customer Service. Having recently retired as a Director of a software company and responsible for managing client accounts, I think I understand when I am being 'punked'! I could repeat all the issues experienced since June by the other 1 star reviewers, but suffice to say I have received the same runaround from 3 so called CS advisors with 3 separate issues. My last response was to ask 'Amit' if they were working through a script, having repeatedly suggested fixes back to me that I had already tried.....at least twice each! The detail of each step taken had already been relayed to them in an extensive report, both to the Blink Forum and also technical support. The final position is that they are no longer responding to my emails. The system does the job when it works, but as soon as you need CS, take it as read you will be given the runaround if you already have some knowledge how to manage these systems, networks and reconnecting. Things I would suggest appear to be issues that CS don't recommend to you, without taking you through numerous other steps first:
1. Always ensure the Sync Module is connected to 2.4ghz only, use an extender if necessary and force it to use only 2.4ghz. The cameras are designed to work on 2.4Ghz, but the Sync Module WILL connect to a 5Ghz network if not forced off it.
2. If it randomly stops recording clips to a local USB Drive, and you know the Drive meets the minimum standards set by Blink, switch the Sync Module to a different network. This should force the cameras to fully reconnect and start saving clips again. Then try switching back to your preferred network.
These two suggestions alone should resolve most connectivity issues.
As an aside, as soon as I stopped the paid subscription, and switched to storing all my clips locally, my system started playing up. Chances are you will have a completely positive experience as long as you keep paying.