Blindster.comReviews of blindster.com

Unclear instructions, Fit or Free Guarantee not honest

I would strongly caution anyone considering ordering from Blindster. My experience has been unacceptable from beginning to end. Communication, responsiveness, accountability, follow-through, and problem resolution have all been extremely poor. Most importantly, MY ORIGINAL PROBLEM STILL EXISTS. Despite repeated communication and multiple opportunities for Blindster to correct the issue, nothing has been resolved. I have spent a significant amount of time trying to get help, only to end up exactly where I started. I have been given explanations and the impression that things were being worked on, but none of that matters when the actual problem remains unresolved. Blindster advertises a satisfaction guarantee, but based on my experience, that guarantee feels meaningless. A satisfaction guarantee should mean that when a customer has a legitimate unresolved problem, the company takes responsibility and makes it right. That has not happened in my case. From my perspective, advertising a satisfaction guarantee while leaving a customer with an unresolved problem and no satisfactory resolution is extremely misleading. At this point, I am no longer interested in more troubleshooting, promises, transfers, or delays. Blindster has had ample opportunity to fix the situation and has failed to do so. I simply want a full refund. Customer service should be measured by whether a customer's problem is actually resolved—not by how many conversations, explanations, or promises are made along the way. My problem remains unresolved, I still do not have a satisfactory solution, and I have not received the refund I am requesting. Based on my experience, I cannot recommend Blindster. Prospective customers should seriously consider this before placing an order, and I would personally put very little faith in the company's advertised satisfaction guarantee.

Heather was amazing in getting my order correctly processed. She is an excellent forward facing Customer service representative! Goddess level!! Thank you for help help. Randy Herlocker

The blinds were fine, the cap that slides on doesn’t work because the plastic attachments don’t fit. I paid three times the money for that one blind than I did all of my other blinds in my house. It’s a good thing we had installed all the other blinds in my house because this product came without instructions.

The product is high quality and arrived as expected. It was easy to install. Their fit or free guarantee is amazing. We had a window that was wonky and the blinds we ordered wouldn't fit. I called just to see if we could buy a new one at the same rate (that was discounted due to volume) and the representative shared the guarantee. I was thrilled and I love the look of the new blinds.

Not happy, order placed 8/5 (and cc charged) Fed ex damaged/lost the order. So Heather placed a new order 8/20 "rush" and NO FURTHER CONTACT until I emailed her yesterday about status. Heard back today that production waited an entire week for my "rush" order, just started production today 8/27 and now new "shipping" date "might be" SEPTEMBER 2?? Fedex will again be given my new order . So Blindster will have my thousand dollars for more than 5 weeks at that point (and I still don't have the blinds) NOT HAPPY

We ordered bamboo blinds a little over a year ago and love them. The quality and price was great. Unfortunatly, one of the cords snapped on a blind. I reached out and they responded promptly and got a replacement sent out super fast. I was really impressed with the customer service.

Customer service was above and beyond. I ordered two of the three blinds in the incorrect color and they ordered the correct color for me for free less shipping. Outstanding customer satisfaction.