Blindster.comReviews of blindster.com

Their free remake is a joke. Do Not give these people your money as they have every excuse covered with " it was your fault" no matter what the problem. DO NOT BUY

The quality of the blinds is terrible

The product was shipped on 8/28 and is not supposed to arrive until 9/8. You used to ship in days, not weeks. Please refud 50% of my purchase price as we bought from you because of your previous track record.

Unclear instructions, Fit or Free Guarantee not honest

I would strongly caution anyone considering ordering from Blindster. My experience has been unacceptable from beginning to end. Communication, responsiveness, accountability, follow-through, and problem resolution have all been extremely poor. Most importantly, MY ORIGINAL PROBLEM STILL EXISTS. Despite repeated communication and multiple opportunities for Blindster to correct the issue, nothing has been resolved. I have spent a significant amount of time trying to get help, only to end up exactly where I started. I have been given explanations and the impression that things were being worked on, but none of that matters when the actual problem remains unresolved. Blindster advertises a satisfaction guarantee, but based on my experience, that guarantee feels meaningless. A satisfaction guarantee should mean that when a customer has a legitimate unresolved problem, the company takes responsibility and makes it right. That has not happened in my case. From my perspective, advertising a satisfaction guarantee while leaving a customer with an unresolved problem and no satisfactory resolution is extremely misleading. At this point, I am no longer interested in more troubleshooting, promises, transfers, or delays. Blindster has had ample opportunity to fix the situation and has failed to do so. I simply want a full refund. Customer service should be measured by whether a customer's problem is actually resolved—not by how many conversations, explanations, or promises are made along the way. My problem remains unresolved, I still do not have a satisfactory solution, and I have not received the refund I am requesting. Based on my experience, I cannot recommend Blindster. Prospective customers should seriously consider this before placing an order, and I would personally put very little faith in the company's advertised satisfaction guarantee.

Not happy, order placed 8/5 (and cc charged) Fed ex damaged/lost the order. So Heather placed a new order 8/20 "rush" and NO FURTHER CONTACT until I emailed her yesterday about status. Heard back today that production waited an entire week for my "rush" order, just started production today 8/27 and now new "shipping" date "might be" SEPTEMBER 2?? Fedex will again be given my new order . So Blindster will have my thousand dollars for more than 5 weeks at that point (and I still don't have the blinds) NOT HAPPY

To whom it may concern, All the Window treatments have a Valance with them. I never heard of seen a Window that has no Valance. Who's Idea was this anyway???? If you are out of business in a year ....I'll no exactly why. My Window looks like boiled over Do-Do! I think you should remove my information from your system. I'm never buying from you again. I called on this and the lady on the other end of the line at Blindster said that.." I bought the enhanced Blind" I asked her.." where is this so called " enhancement " is? Have a good Day! John Order #...9831249

The order was not delivered timely and the parts of the shipment that did arrive were not cut properly (or at all). My submitted measurements were not adhered to and when I contacted customer support, they were slow to respond even after I submitted the requested pictures and proof of the blind they forgot to even cut from its stock size. After multiple follow up emails I have yet to receive a response. Between that and the lack of install instructions provided in the package I am extremely disappointed in my $500 purchase.